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Service Ticket Reaction Time for Production down Issue

Frank Klein

To whom it may concern,

If I start a Select Service Ticket with a "Production down Issue" tag. How long should I wait for a Bentley reaction?

Maybe someone at Bentley at may  jump in. My Ticket Numer: 7000167526

Any answer is much appreciated, Thanks

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    I am looking into this.
     
    From: Frank Klein [mailto:bounce-Frank_Klein@communities.bentley.com]
    Sent: Thursday, June 05, 2014 5:30 AM
    To: EverythingElse@communities.bentley.com
    Subject: [Everything Else Forum] Service Ticket Reaction Time for Production down Issue
     
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    Replying to this email posts your reply in the thread.
     

    To whom it may concern,

    If I start a Select Service Ticket with a "Production down Issue" tag. How long should I wait for a Bentley reaction?

    Maybe someone at Bentley at may  jump in. My Ticket Numer: 7000167526

    Any answer is much appreciated, Thanks

     

  • in reply to Phil Chouinard

    Thank you very much, Phil!

    Regards

    Frank

    since 1985: GIS, CAD, Engineering (Civil)  Senior Consultant : [Autodesk Civil 3D , Esri ArcGIS, VertiGIS: in previous days : Bentley MS V4 - V8i, GeoGraphics, Bentley Map V8i, InRoads,  HHK Geograf, IBr DAVID] :  Dev: [C, C++, .NET, Java, SQL, FORTRAN, UML]
    [direct quote by: http://en.wikipedia.org/wiki/Helmut_Schmidt]: "Wer Kritik übel nimmt, hat etwas zu verbergen"
    Wer Grammatik- und/oder Rechtschreibfehler findet, der darf sie behalten :-)

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