What is the best way to get an answer to a support ticket that is opened. We are down production for a project. I filed this in the support ticket and still no response. Should we just have to escalate every support ticket to get an answer? What can we do? Is there no urgency left in Bentley support to keep their customers working?
Regards,
Jesse DringoliTechnical Support Manager, OpenFlowsBentley Communities Site AdministratorBentley Systems, Inc.