• Locked Locked
  • Replies 1 reply
  • Subscribers 47 subscribers
  • Views 1618 views
  • Users 0 members are here
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Communities improvements

Phil Chouinard
Offline

We have made a few changes to the site recently and would like to point them out:

  1. Added a page called communities.bentley.com/support. This minimizes the number of clicks it takes to get to information you are looking for or answers to questions you have. The option select lists will initiate specific searches, bring you to Support Solutions wikis, or get you to areas of the site to get answers to questions you have.
  2. Changed the layout of the Advanced Search Results page. We found that the options to refine search results (previously located on the right side of the search results page) often were overlooked.
  3. Added various cues indicating you are not signed in. These have been prominently placed in areas of high traffic -- they only appear when you are not signed in.
  4. Added a Product Support widget on the site's homepage. This provides visibility in getting support for Bentley products and, like the above, renders only when you are not signed in (or have less than 5 "points" on the site).

Although all these things may not benefit everyone, the intent for putting them in place is to help make the Communities user experience better. We plan to continue implementing improvements like this.

  • Offline

    Regarding the 4th item in the original post, after some feedback, we decided to make that visible all the time on the homepage. We also added a link to respective searches for what you do or what you use. That again minimizes the number of clicks it takes to get to helpful information.

    A couple of other things worth noting:

    1. A "Communities Tip" has been added to the home page. This contains a useful tip and a link to more information on the site about it. This is expected to be updated every week.
    2. A link to the /Support page has been added to the Advanced Search Results page. If you have searched for information and were unable to find it, this helps you get to the "next step" in getting information or answers to your question.

     

Communities
Support and Services
Training and Learning
Social Media