Document Type: TechNote Product(s): Support Services Version(s): All Original Author: Bentley Technical Support Group Legacy Document Number: 8112
Document Type: TechNote
Product(s): Support Services
Version(s): All
Original Author: Bentley Technical Support Group
Legacy Document Number: 8112
IMPORTANT NOTE: In situations where files associated with an issue are of a sensitive or non-public nature, the recommended way to provide those files to Bentley is via Communities Secure File Upload.
Although files and data sets can provide a good way to communicate ideas, concepts, and specific issues, any time that security, confidentiality, or large amounts of data (e.g. collectively over 20MB) are involved, we highly recommend using our secure FTP site. The following provide some guidelines regarding this:
Using a web browser
Most current Web browsers will let you upload files to an FTP site. To upload, point your browser to ftp://ftp.bentley.com/pub/incoming. Note that the incoming FTP folder is "blind", so you will not be able to see any files that may already be there. If you are using Internet Explorer, make sure View > Internet Options > Advanced > Enable folder view for FTP sites is turned on. Then, simply drag a file to the browser window from Windows Explorer and "drop" it in the incoming folder.
Important: Please note that Internet Explorer 9 and later now relies on Windows Explorer for upload functionality.
Using Windows Explorer
Windows Explorer can also be used as an alternative to a web browser. To use Windows Explorer, select from the Windows Start menu: All Programs -> Accessories -> Windows Explorer. Click in the location field along the top, and type the address given below followed by the Enter key:ftp://ftp.bentley.com/pub/incoming
Drag your file to the blank pane on the right-hand side. A window will open to show the progress of the transfer.
After you upload the file, please provide the name of the file(s) you uploaded to ensure that we get the right file.
If you receive an error about "permissions" or access denied when you try to put the file in the incoming directory, check the following:
Most Internet browsers will let you download a file from an FTP site. To download, point your browser to ftp://ftp.bentley.com/pub/outgoing and type in the exact name of the file at the end of the address line. When the dialog box opens, choose Save to disk, browse to the directory you wish to save the file in and click OK. Note that the outgoing FTP folder is "blind", so you will not be able to see any files that may already be there.
You may also use an FTP client program to access the Bentley FTP site. These programs typically provide a Graphical User Interface (GUI) to transfer files. Several FTP clients are available from the FTP software category of download.com.
Microsoft Windows users experiencing difficulty with browser or gui based clients may achieve success by using the command-line FTP client delivered with most recent editions of the Windows operating system.In the screenshot below, we outline a simple upload procedure using the command-line client and standard FTP commands.
Yellow text represents user input. Password entry is masked by design, so we have highlighted the prompt in red.
Explanation of user input:ftp: launches the ftp clientopen ftp://ftp.bentley.com/: Opens the ftp site specified. anonymous: Denotes use of the anonymous user login[Password ] : At the password prompt, enter your email address. This will be masked by the program for your security, and is not visible in the screen shot as such. bin: This changes the transfer mode to Binary, suitable for Binary files. cd pub: Change the current working directory to the pub directorycd incoming: Change the current working directory to incoming. incoming is the directory expected and allowed for anonymous file uploads. put c:\test.jpg: As shown, the put command tells the ftp client to upload a specified file c:\test.jpg to the current working directory. bye: bye is the syntax used to close the FTP connection and exit the client.
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