Restore Platform Defaults - Promis.e


 Product(s):Promis.e V8i
 Version(s):through 08.11.13.96
 Environment:N/A
 Area:PowerPlatform Support
 Subarea:N/A

Problem Description

Certain dialogs or toolboxes will not open or are missing in Promis.e V8i Standalone / MicroStation / PowerDraft. In past cases, affected items included Print Organizer, Tasks, or the File/Edit/Element... menu bar.

In one case, the main application window itself would not appear, only the Welcome dialog and Project Manager would appear even after opening a page.

In one case, the Draw Wire tool would always start wires at the origin (0,0) of the page while Place Line and Insert Symbol worked correctly.

Reason

The items could be off screen, or there could be corruption in user preference files.

Steps to Resolve

Promis.e V8i SELECTseries 5 and higher

  1. From the Windows "Start" button, select or search for "Run".

  2. On the Run dialog, click Browse.

  3. Find and select promise.exe in the [[5365|Program Folder]], then click the Open button.

  4. Insert a space after the ...\promise.exe" and type -restoredefaults
    It should look something like:

    "C:\Program Files (x86)\Bentley\Promise V8i\Promise\Promise.exe" -restoredefaults

    NOTE: the full path to Promise.exe should be in quotes. Place a space AFTER the quotes, then type -restoredefaults.

  5. Click the OK button.

  6. A Text Window will open displaying the details of the operation.

    Deleted C:\Users\[current user folder]\AppData\Local\Bentley\promise
    Deleted C:\Users\[current user folder]\AppData\Roaming\Bentley\promise
    Deleted C:\ProgramData\Bentley\promise
    Deleted C:\Users\[current user folder]\AppData\Local\Temp\Bentley\promise

    Defaults restored. Press any key to Exit.

 

promis.e V8i SELECTseries 3 or earlier on MicroStation PowerDraft

  1. From the Windows "Start" button, select or search for "Run".

  2. On the Run dialog, click Browse

  3. Find and select draft.exe (default locations include: "C:\Program Files\Bentley\PowerDraft\", "C:\Program Files\Bentley\PowerDraft V8i\PowerDraft\", or something similar) and click the Open button.

  4. Place a space after the ...\draft.exe" and type -restoredefaults
    It should look something like:

    "C:\Program Files\Bentley\PowerDraft\draft.exe" -restoredefaults

    NOTE: the full path to draft.exe is in quotes. Place a space AFTER the quotes, then type -restoredefaults.

  5. Click the OK button.

  6. A Text Window will open displaying the details of the operation. Press any key to Exit.

promis.e V8i SELECTseries 3 or earlier on MicroStation

  1. From the Windows "Start" button, select or search for "Run".

  2. On the Run dialog, click Browse

  3. Find and select ustation.exe (default location: "C:\Program Files\Bentley\MicroStation\ustation.exe" or someting similar) then click the Open button.

  4. Place a space after the ...\ustation.exe" and type -restoredefaults
    It should look something like:

    "C:\Program Files\Bentley\MicroStation\ustation.exe" -restoredefaults

    NOTE: the full path to ustation.exe is in quotes. Place a space AFTER the quotes, then type -restoredefaults.

  5. Click the OK button.

  6. A Text Window will open displaying the details of the operation. Press any key to Exit.

See Also

Quickly restore the defaults with a command line switch

[[No right-click menu appears]]

[[Restore Platform Defaults - Substation]]

See Video

communities.bentley.com/.../273549

 Original Author:Matt_P

Keywords: hidden, missing, display, box, toolbar, menu, reset, factory