Pipes going to Origin in Watercad for AutoCAD. What gives?

Question

Hello! 
 When using Watercad for Autcad, we've run into a problem a few times and I haven't been able to figure out just what is going on, or if there is a good way to recover from it. I've searched the forums and internet but haven't found anything yet. 
 On a few projects we've run into an error where the pipes seem to go from their end nodes to the drawing origin (see attached screen shot). I think this happens when the user is a little impatient with opening and closing models. 
 I believe this has to do with how Watercad communicates with AutoCAD because the model still works, pipes maintain their properties (even length), and it looks and operates normally in the standalone version of WaterCAD. But graphically it is ruined in watercad for autocad, and is just a big pain in general. 
 We have tried all kinds of tricks to save the drawing but nothing has worked. We have always rebuilt a new dwg file using the model database. Unfortunately, this can be very time consuming. Of course, this problem only occurs hours before a submittal. 
 Any thoughts on what is happening, how to prevent this, or how to recover without recreating the .dwg? 
 Thanks in advance!

Craig Calvin · Answer

I first recommend downloading and installing the latest graphics card driver from the manufacturer's website. I have seen many visual issues fixed by doing this. 
 If that doesn't help, please provide the model. There are two options for sharing your model on Communities, whichever you choose please be sure to zip your files first. The first option is to attach the zip file containing your model to your reply on the forum using the Advanced Reply Editor (you'll find the link below and to the right of the reply box). If your data is confidential please use the instructions in the link below to send it via Bentley Sharefile. Files uploaded to Sharefile can only be viewed by Bentley employees. Please be sure to reply on this thread with the name of the file after it has been uploaded. 
 
 http://communities.bentley.com/help/w/be_communities_help/7079.be-communities-secure-file-upload

Craig Calvin · Answer

Here is an article that may help. 
 Updating video drivers and troubleshooting video hardware issues

Jesse Dringoli · Answer

Michael, 
 
If the problem turns out to not be related to video drivers, it would be difficult to determine how this happened without reproducing the problem. If you can provide a "good" copy of the model and steps necessary to cause this problem to occur, that would be very helpful. 
 
Some other questions/comments: 
 
1) What are the exact versions of WaterCAD and AutoCAD? For WaterCAD, this can be found under Help > About. The latest is 08.11.06.113. 
 
2) Is it possible that this could be related to a specific workflow in AutoCAD? Do you recall what type of work was done on the drawing just before this happened? Perhaps you had manipulated some of the layers, froze/locked them, or something else that may have interfered with the connection between the model and the database? 
 
3) Have you tried the command Synchronize Drawing, under the WaterCAD Tools > Database Utilities menu? 
 
4) If you aren't able to provide steps to reproduce, can you provide a copy of the model in a "bad" state as seen in your screenshot? We would need the .DWG, .WTG and .WTG.SQLITE. See Craig's first reply for the options to send the file.