Errors installing the program ..

"Computer specs: 
Intel Core I5 2400 CPU @3.10ghz 3.30ghz
 8Gb RAM
 GeForce 8400GS HDD 500Gb.

 I installed Bentley Railtrack V8i version 08.11.07.615, Everything goes ok during installation, no error or alert messages are shown,
 but when I try to run Bentley Railtrack or Bentley Railtrack Suite , nothing happens.(The MicroStation Application run well).
 I tried to run with different users (admin privileges and normal user) on 2 different machines, with no success. No error messages are shown. 
Windows 7 Professional version 6.1 64 bits, Build 7601 Service Pack 1. What should I do?
 We bought a copy of the software and cannot use it, there are projects idle because of that. 

Thanks" 

  • Hello,

    nothing to notice according to the computer.

    Nothing happens means it doesn't launch anything ?

    If Microstation is running fine, could you try to load the CivUstAT.ma from Utilities>MDL Application (C:\Program Files (x86)\Bentley\Bentley Rail Track V8.11\bin)

    Could you also check that the file RailTrackAT.cfg does exist in folder C:\Program Files (x86)\Bentley\MicroStation V8i (SELECTseries)\MicroStation\config\appl ?

    Best Regards

    JPLN



  • Hello,

    thanks for answering. Yes after all the setup process the program simple doesn't open , nothing appears on screen.

    ***  when I tried to load the CivUstAT.ma on Microstation , this warning appears :

    "Unable to track file -> C:\program~2\bentley\bentle~1.11\data\civil.xin through access manager . the file resides on a read-only share or directory and will be opened read only "

    *** And the file RailtrackAt.cfg doesn't exist in this folder!

    thanks again!

  • The first message is not an issue. This is related to the default XIN file used when no project defaults have been created in BRT. AS stated the folder/file is in readonly mode so restricted access.

    Nothing happens when launching BRT because the cfg is not there. It is like MS has been installed after BRT or something went wrong during the installation. Anyway it should be in the BRT installation folder and can be copied in the MicroStation config folder.
    In case you can't find it, I attach my cfg, it should work on your computer (C:\Program Files (x86)\Bentley\MicroStation V8i (SELECTseries)\MicroStation\config\appl)

    JPLN



    RailTrackAT.cfg
  • Hello ,

    and thanks for the file , i copied and pasted in the folder you specified , now when I try to open the Bentley RailTrack , or Bentley RailTrack Suite , the Microstation Start Screen appears (not responding) and  a command prompt ( called Microstation text window ) appears , with the following message :

    "can't open macro file

    [C:\Program Files (x86)\Bentley\Bentley Rail Track V8.11/bin/config/RailTrackCommon.cfg],

    [C:\Program Files (x86)\Bentley\MicroStation V8i (SELECT Series)\MicroStation\config\appl\RailTrackAT.cfg],

    line 57

    Can You help me? it seem that another file is missing (it's not in my computer either).

  • If the file C:\Program Files (x86)\Bentley\Bentley Rail Track V8.11/bin/config/RailTrackCommon.cfg does not exist it means that something really went wrong during the installation. I would suggest to uninstall BRT and reinstall, if not already done.

    But according a previous message, it looks to work if launching MS then BRT using MDL Load, correct ?