| Applies To | |||
| Product(s): | RAM Elements | ||
| First Affected Version: | 13.00.00.22 | ||
| Found in Version: | 13.04.00.177 | ||
| Fixed in Version: | 13.04.01.208 | ||
| Environment: | N/A | ||
| Area: | Design; Installation | ||
| Issue #: | 221989 |
Problem Description
On some machines, the error message below is produced followed by a program crash during the design process. Other times the error occurs simply starting the program.
Solution
Install version 13.04.01.208. If the problem persists please notify Bentley Technical Support through the Forum or Service Request and then try the methods below.
1) Disabling the Welcome Screen manually to prevent the crash from occurring.
The Welcome Screen identified below appears when the program is launched. After launching the program, the Welcome Screen can be opened by clicking on the Help button in the upper right corner of program window (see screen captures below):
In the Welcome Screen, uncheck the box to the left of Welcome Screen in the lower left corner to disable it.
After disabling the Welcome Screen, you will no longer see news information on program updates and other important items when opening the program. The Welcome Screen can be opened anytime by clicking on the link in the Help menu. The news information can also be found on the following web page:
http://feeds.rapidfeeds.com/8826/
2) Disable the welcome screen through a config file.
If you cannot access the program even momentarily to disable the welcome screen then this setting can be saved directly to the Config.ini file located in the user profile area at
%UserProfile%\AppData\Roaming\Bentley\Engineering\RAM Elements.
Look for a [DlgRssFeed] section, and set the ShowWelcome value to False to disable the Welcome Screen without opening the program. If these lines are not in the file, add them using Notepad or other text file editor.
[DlgRSSFeed]
ShowWelcome=False
3) In some cases, updating video drivers resolves the issue.
In Windows 7, follow the steps :
-
- Press the start button and go to Control Panel.
- Click on "Device manager".
- Now right click on the video card shown and select "Update Driver Software".
- Then select Search automatically.
In Windows 8 and 10, Go to the Control Panel\Hardware and Sound -> Select Device Manager -> Display Adapters -> You should see couple of devices; Right click on each of them and select 'Update driver software'.
Once done, reboot the system.
Other Notes
A similar crash occurred in versions of RAM Elements prior to v13.03.00.117. In earlier versions, the crash also occurred when a model was opened by one of the following methods:
- Double-clicking on the file in Windows Explorer.
- Clicking on a recent model button on the Welcome Screen.
In earlier versions, the crash was avoided by opening the program within the program as noted below:
- Launch the program from a desktop shortcut or a link in the Windows Start Button.
- After the program opens, click on the RAM Elements button in the upper right corner of the program window and then click on "Open a Model" or simply click on the "Open a Model" button at the top of the screen. See screen capture below: