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SIG emails

I don't seem to be getting email notifications of upcoming SIGs, although my email is set up properly under my profile.  I have checked my quarantined folder as well.  Can anyone help?  Thank you-

  • Hello Katie,

    Are you referring to email alerts from Bentley Communities on Blogs that you are subscribed to? Or, are you referring to emails announcing an upcoming SIG (not from Bentley Communities) with link to register?


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows
    Bentley Communities Site Administrator
    Bentley Systems, Inc.

  • Hi Jesse- upcoming SIG emails have ceased. Colleagues of mine are receiving them, but mine have stopped.
  • Hi Katie,

    Ok, thanks for confirming. I'm looking into this and will get back to you.

    In the meantime - if you edit your Bentley profile, is the first check box checked? "Yes, please send me emails..."

    Click the edit profile button and confirm the check box is checked to receive emails.


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows
    Bentley Communities Site Administrator
    Bentley Systems, Inc.

  • yes, that is checked on. It does say that I am not subscribed to any communities, however. But it didn't allow me on that screen to choose any. would this be the issue? thanks
  • Hi Katie,

    You mentioned that it does not show any subscribed communities - that sounds like a Bentley Communities setting. Can you confirm that you've also logged into ims.bentley.com/.../Profile , chose Edit and checked the box to receive emails?

    I checked with my colleague and you should be receiving SIG emails if you attended learning for the given productline in the past. If you have indeed attended other sessions in the past and have the email option checked, let me know and we'll look deeper.

    Thanks for your patience,


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows
    Bentley Communities Site Administrator
    Bentley Systems, Inc.