This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Service Request doesn't allow JPG or PNG

I just filled out a service request and it would not let me upload a 34 KB JPG. I then saved it as a PNG so it was only 16 KB. It still didn't like it. Said I had to compress it! What the . . .? I zipped it and it let me upload that. What's going on? I've upload larger JPG's before.

Parents
  • Hello Tank,

    Is the file extension upper case? (.JPG instead of .jpg) There is a current known issue with upper case file extensions which is scheduled to be resolved this week.


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows Products
    Bentley Communities Site Administrator
    Bentley Systems, Inc.

Reply
  • Hello Tank,

    Is the file extension upper case? (.JPG instead of .jpg) There is a current known issue with upper case file extensions which is scheduled to be resolved this week.


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows Products
    Bentley Communities Site Administrator
    Bentley Systems, Inc.

Children