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Disappointed with Software Downloads

Apparently today the old Software Downloads page was officially retired. This is a sad event because it forces users to use the new Software Downloads page. You no longer have the ability to browse the entire line of available software in a simple list. I used to be able to filter All by Last Month and English to easily see a simple list of everything all at once and decide if there was anything new to download. Now I will have to check each product or category individually. No way to sort or filter by date. The New + Updated  section can only list 15 items, so what happens if there are more than 15 newly updated items? 

Here is a simple example of poor functionality of the downloads page. I selected LumenRT from the Brand list. This brought up two items Bentley LumenRT and Bentley LumenRT Content.

  • If you choose Bentley LumenRT it displays the download for the latest version of LumenRT and suggests Bentley View and MicroStation PowerDraft as "Related Software". Neither of those are closely related to LumenRT since they are not 3D creation software. The Bentley LumenRT Content would seem to be a more appropriate choice for "Related Software".

  • If you choose Bentley LumenRT Content it defaults to only showing one item even though there are actually two installers with the same date and version number that are required to install all of the available content. The only way to see the other installer is to click on Apply. If the user is not aware of this they will probably only download half of the available content. Both installers should be listed on the same page without needing to Apply the filter.

Please rethink the Downloads page and also reinstate the previously useful functionality.

Regards,
Ron

Parents
  • Hi Ron,

    Let me respond to LumenRT related examples. Lack of Date filter response here.

    • We are currently working on back-end UI for Product Manager where they will be able to manually configure Related Software. Later we intend to further advance this area and provide “personal” recommendation based on products used by user, organization, project, etc. Current implementation uses rather poor relationship logarithm indeed.
    • LumenRT Content is rather unique products and I completely agree with you, showing only one deliverable/installation set does not make sense. I have submitted a bug report to our development and expect to have this resolved before the end of this month.

    Regards,

    Pavel

  • If the current Download page/application wasn't complete, why was it released?

    MaryB

    Power GeoPak 08.11.09.918
    Power InRoads 08.11.09.918
    OpenRoads Designer 2021 R2

        

Reply Children
  • Hi MaryB,

    I would not describe new Software Download as an incomplete application. As with any other software, there are areas that can be improved up on and we do via regular updates. I see no need to list new features available but by far the most mentioned complains (fully justified) from our users was performance of the old application. Performance and greatly simplified UI were the primary reasons to push a new SWD to production.
    If you have any issue, or feature request please submit Service Request at https://apps.bentley.com/srmanager/ProductSupport selecting Software Downloads from product drop-down list so the issue can be properly evaluated and addressed.

    Thank you, Pavel