Staad pro Connect Edition crash


I have a problem in running the analysis on staad. every time I run the analysis the program stopped and show loading result. it stopped then crashes. does anyone have an idea how to fix it? I sent a service request to bentley and they asked me to delete the specific profile folder which is the default folder in the C drive but it did not solve the problem. we also download the program on four computers in our lab and we get the same errors. 

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