My Bentley Certifications are not found

Sir,

This the forth once i tried to contact you without any feed back since 3 weeks

My Name is Ashraf Mohamed Waly 

I take courses about Watergems-Sewergems and Storm drainage

CAD-MASTER in Egypt told me that : it is always a delay and neglection from Bentley for Middle East Users and i think it is not true 

Please note that my Email is ashrafwaly2015@gmail.com

Every time i tried to make "Problem with transcript " the moderator move me to page told me error 

User Credentials issue: Error TXH 1138

Where CAD MASTER told me it is a BENTLEY problem

With respect,

Ashraf waly

20201127440993

ashrafwaly2015@gmail.com