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With the launch of Bentley’s new Bentley Support Portal in ServiceNow (SN), users can quickly access our Bentley Communities forums and knowledge articles to quickly and efficiently self-serve and troubleshoot software and other service issues as they arise. Users can also find information on any Bentley service outages here and contact our support team directly by filling in a web form in case a question can’t be resolved through existing answers in the knowledge base or the user forum.
With SN, users can create or manage their own Cases (formerly known as Service Requests) for topics such as Technical Product Support, Billing Support, Licensing Support, User Administration, Federated Account Requests, User Learning & Success Programs and the Bentley Institute Training Partner program.
Navigating through the new portal should be easy when following the steps below:
Ask Bentley Communities, Search Knowledge Base, and Check for Service Outages are direct links that can be used to ask questions and get answers from the community, access knowledge articles, or check for service outages.
To update your profile:
The numerous panels on the bottom half of the page display options the user can access. These include View My Cases, which takes you to a list of all your cases. The other items all relate to the various forms you can fill out to open a case for a request submission or to get help – e.g., Product Support to get help with Bentley product technical issues and User Learning & Success Program to submit LEARN server, live training, or academic requests.
How to Create a Case
How to Access Your Cases
Still need help? Quickly request help by submitting a case for: