Frequently Asked Questions

What are the benefits of using the Bentley Ideas Portal

• The portals are a convenient hub cataloguing ideas for enhancements and new features that our product management teams regularly review.  
• You can easily access each product’s Bentley Ideas Portals through Bentley Communities.  
• It is possible to browse by most recent, trending, and popular ideas.  
• You can filter ideas by category or status and search by name.  
• You can vote on other ideas submitted by other users of the software. 
   
  Key Links:  
• Access the Bentley Ideas Portals 
• Please note that the Ideas Portals are not for logging technical issues. If you require technical support, please visit the Bentley Support Portal. 

How do I submit a new idea?

• Make sure you are logged in to Bentley Communities.  
• Navigate to the Bentley Ideas Portals and select the relevant product.  
• In the left column, click “Add a new idea” and enter the information requested. The more details the better!  
• Click “Add Idea.” You are now subscribed to this idea post, and unless you opt-out, you will get emails every time this idea is updated.  
• Your idea will now be reviewed directly by our product development teams and it will be assigned a status.  
• You can come back to the product’s portal at any time to see the status of your idea(s).  

I submitted an idea. What happens next?

• You will receive an email from aha.io that acknowledges your submission
• Your idea will be reviewed by the product management team and the status will be updated accordingly. Please see the definitions of the different states below.  
  • Shipped – Your idea has been implemented in a version release!  We will add a comment explaining what the feature is and we will provide a link to documentation. 
  • Needs review – This is the status assigned to an idea when it is initially submitted. Your idea will remain in this state while our product teams assess the value, impact, and strategic fit. Users can vote or comment on this idea when this status has been applied.  
  • Future consideration – When your idea has been reviewed by the product team and is considered a valid idea, but it is not ready to be scheduled or implemented yet, this status will be applied. Your idea will be reviewed, and it may be considered for a future release. Users can continue to vote or comment on this idea when this status has been applied.  
  • Already exists – Great news! The proposed idea is already available for this Bentley product. A comment will be added by our product teams explaining what the feature is with a link to the associated documentation. 
  • Planned – When an idea has been validated by the product teams and will be included in an upcoming product release, this status will apply. No timeline will be provided in this instance as the idea could be dependent on certain technical pre-requisites. 
  • Will not implement – While we very much welcome all ideas that are submitted by our users, this status is applied when an idea does not garner enough support from peers, does not align with the product strategy, or is not technically feasible at this time. Please feel free to rework and resubmit your idea based on the feedback received. 

I'm not receiving emails from Bentley Ideas Portal. What do I do?

• Please contact your IT Administrator to whitelist aha.io

My coworker has left the company but he had ideas submitted.  How do I keep track of his ideas?

•  You can subscribe to an idea and will receive notifications when there is an update. 

Related Links:

• Bentley Ideas Portal: https://communities.bentley.com/p/ideas