SelectServer Database Setup Error: Cannot write to the registry key

Question

We migrated a copy of our database to a newer server. When we try to connect, we get the error: "Cannot write to the registry key." We weren't sure if the error was on the application or the database server, so I tried connecting with a domain service account with admin privileges to the application server and the same error popped up. Our database admin is willing to give the account privileges to write to the registry of the database server, but before we put the changes into production, he wants to understand what the registry changes are.

Abhishek Paranjape · Accepted Answer

Hello Rick, 
 
Please see the support communities link for Database Setup Tool Configuration and Explanation, communities.bentley.com/.../7018.database-setup-tool-configuration-and-explanation-faq 
 
Regards, 
Abhishek

Jeremy Hoesly · Answer

This error can occur if the SELECTserver Database Setup tool is executed as a user instead of an administrator. The tool must write to a location in HKEY_LOCAL_MACHINE which is normally prohibited for users. Please try the following steps: 
 
 Select from the Windows Start menu: All Programs -> Bentley -> SELECTserver 
 Right-click on SELECTserver Database Setup. 
 Select "Run as administrator" from the contextual menu. 
 
 Please confirm whether changes made to this tool are successfully saved now.