CONNECTION client update issue

Hello Dong,

Thank you for uploading your log. I'll let you know what I find.

Dear Tamicca,

Thank you very very much for your quick response. I think it might be related to "me and my employer relation verification" something like that. However, I am not really sure. Please help me with this. The update pop-up window is kind of annoying. The Leap Bridge itself is activated and seems working fine.

The Bentley Cloud Services shows this. I don't know if this helps.
"
Almost there...

Before permitting access to Bentley Cloud Services, we need to confirm your relationship to your organization. This last step is usually completed by an administrator at your organization.

After access is granted, you will receive an additional email letting you know that everything is ready, and you can try this link again. In the meantime, you might be interested in the following:
•Bentley.com home
•Bentley Communities
•Learn Now
"

Thanks,
Dong

Dong,

The issue is that you're behind a firewall that doesn't fully support HTTP 1.1 range requests that are requied for using the update service. Please see the follow Microsoft Support solution for steps to resolve the issue: support.microsoft.com/.../922330 . This would need to be handled by your internal IT department.

In the meantime, either you or your site administrator can download the latest CONNECTION client from the Fulfillment Center (connect.bentley.com > Software Downloads> search for: CONNECTIONS) and install it.

Dear Tamicca,

Thank you for your help.

The web link you sent me shows this.
"
Almost there...
Before permitting access to Bentley Cloud Services, we need to confirm your relationship to your organization. This last step is usually completed by an administrator at your organization.

After access is granted, you will receive an additional email letting you know that everything is ready, and you can try this link again. In the meantime, you might be interested in the following:
"

Do you have any idea who I should talk to? Our IT group or some Bentley technician?

Thanks,
Dong

Hi Dong,

That's something that is handled by your site administrator in your company. Can you send me a private message with your company name, or account number and I can look up who your site administrator is?

Hi, Dear Tamicca,

Thank you for the help. I got the access to the update package and the update is done. I really appreciate your time and help.

MANY THANKS,
Dong

Hello Dong,

That's good to hear! Thank you for the update and glad to help!

Hello Dong,

That's good to hear! Thank you for the update and glad to help!