CONNECTION client update issue

Question

Hi, Dear all, 
 
 Yesterday, I installed Bentley Leap Bridge CONNECTION edition. So CONNECTION client version 10.0.1.11 was installed. Whenever I open it up, the update window will pop up. However I was unable to download and install the update. Could you please help me with that? THX 
 
 The bentley update log file is attached. 
 Bentley.Update.log 
 
 Big Thanks, 
 Dong

Tamicca Sellars · Answer

Dong, 
 
The issue is that you're behind a firewall that doesn't fully support HTTP 1.1 range requests that are requied for using the update service. Please see the follow Microsoft Support solution for steps to resolve the issue: support.microsoft.com/.../922330 . This would need to be handled by your internal IT department. 
 
In the meantime, either you or your site administrator can download the latest CONNECTION client from the Fulfillment Center (connect.bentley.com > Software Downloads> search for: CONNECTIONS) and install it.