Cannot activate my product (V8 XM - Powerdraft)

I have tried to activate my Licence for V8XM - Product Version: 08.09.04.51 but with no success:

I have run The Licence Management and Product Activation Wizaerd

I am no longer a Select user, but I have tried both with Select or non Select

I have entered my Site Activation Key for the product and it says that 'The Activation is Complete' and 'I can use the product. However after 15 minutes the program shuts down. I have sent a Service Request but had no reply yet.

  • Hi Elizabeth, as I have replied to Jeremy, you were right, I had installed y Microstation V8 XM instead of Powerdraft and used the version and site activation key for Powerdraft. I have now installed Powerdraft and it all works! Thank you very much for your help and apologies for the confusion. The only thing is that now it seems like I cannot reinstall the Microstation V8 XM as I don't seem to have the activation key for this anymore - not sure if you could track my Licence under my company name - Emoli Petroschka. Anyway at least I can use Powerdraft. Thank you so much.
    Regards,
    Umberto
  • Hi Jeremy, you are absolutely right, I have installed my Microstation V8 XM instead of Powerdraft and used the version and site activation key for Powerdraft. I have now installed Powerdraft and it all works! Thank you very much for your help and apologies for the confusion. The only thing is that now it seems like I cannot reinstall the Microstation V8 XM as I don't seem to have the activation key for this anymore. Anyway at least I can use Powerdraft. Thank you so much.
    Regards,
    Umberto
  • Elisabeth is correct. Based on your screenshots, you have licenses for MicroStation PowerDraft only, not MicroStation. Please uninstall MicroStation and install MicroStation PowerDraft instead. If you do not have an installer for this product anymore, we can provide one to you privately.



  • Hi Umberto, it looks like maybe the software you are utilizing is MicroStation and the license you have checked out is MicroStation PowerDraft. The software must match the license, and these two products are different products with different license requirements. I will defer to the licensing folks but you will need to check out a license for whatever product you own, and the software must match it. So do you have a license for MicroStation or MicroStation PowerDraft?

  • Jeremy, the messages I get after I receive the message that the licence has been activated are the attached ones - Basically they say that the 'session has not been activated'... Not sure if the reason is that when I purchased the license I was a Select member and now I'm not?    The last two screenshots I get them when I restart Microstation, after it shuts down...

    Umberto