We are having a problem with several plot servers not staying activated. The products are Projectwise Server and its associated driver products which all have a license. They will activate, but it seems to only stay for the 30 days then it goes to trial mode. Our licenses are Bentley hosted. There does not seem to be a problem transmitting the logs manually which is what i am starting to believe is the problem(not getting sent).
What should i check to ensure the logs will get sent automatically?
The Activation Status tab in the License Management Tool on the server can be used to monitor the state of your licenses. If usage is not successfully transmitted for a product, the status will change to Offline with a number of days until the product disables itself. During this time, transmission attempts will occur daily until successful or until the license lapses into a Disabled state (which causes trial mode behavior).
As for troubleshooting the cause of the activation issues, I recommend enabling error logging in the License Management Tool. Let it run for a day or two, and then submit the resulting licdebug.log file to Bentley using the Secure File Upload page for further analysis by myself or another Bentley colleague.
Important: Please do not post your log file directly in the forum post as it contains sensitive licensing information specific to your site.
I see that you included a "license check out" tag in your initial question. Please confirm whether any of the licenses show a Checked Out status instead. When utilizing checkouts, the version number should match the version of the product. Otherwise, the product may ignore it and attempt to activate on its own.
I have uploaded the log file showing that Projectwise Interplot Server has gone offline again while the driver pack and mid-volume driver are still activated.
I manually sent logs on friday and everything was activated.