Projectwise Server and driver packs

We are having a problem with several plot servers not staying activated. The products are Projectwise Server and its associated driver products which all have a license. They will activate, but it seems to only stay for the 30 days then it goes to trial mode. Our licenses are Bentley hosted. There does not seem to be a problem transmitting the logs manually which is what i am starting to believe is the problem(not getting sent).

What should i check to ensure the logs will get sent automatically?

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  • The log shows that usage for both ProjectWise InterPlot Mid-Volume Driver Pack and ProjectWise InterPlot Server were successfully transmitted on Friday afternoon (March 11). However, I see that at 9:19 AM on Monday (March 14), a connection attempt to selectserver.bentley.com for the transmission of ProjectWise InterPlot Server usage failed. The failure caused the product to lapse into Offline mode. An unrelated communication attempt also failed a minute later. However, I see that communication between your server and selectserver.bentley.com was functioning again at 10:01 AM. So it appears that a transient connectivity issue on Monday morning was the cause of the activation status change. If transient, a subsequent activation attempt will automatically reactivate ProjectWise InterPlot Server.



  • I have uploaded todays log file which shows that all products are now offline and that the Server license has yet to reactivate. This is even after i sent a plot through that server yesterday so using the server does not provoke it to send the logs.
    We have several plot servers set up that are having the same problem.

    It has been brought to my attention that Bentley Publisher is now also exhibiting the same behavior.
  • I examined the log and noticed that transmissions on March 14th and 15th to either selectserver.bentley.com/.../usagelogging.asmx (which is responsible for activation) or selectserver.bentley.com/.../supportPath.asmx were failing with a connectivity error, but transmissions to selectserver.bentley.com/.../misc.asmx were successful. Oddly enough, transmissions to all three URLs were successful on March 11th.

    As for activation attempts, they occur once per day, usually the first time a Bentley product is opened, but in the case of a service that is continuously running, most of the attempts shown in the log file are occurring in the afternoon. As such, I did not see an attempt for March 16th recorded yet.

    Please keep error logging turned on for now to gather additional data. If products still fail to activate over the next day or two, please submit another copy of your log file with the latest attempts. In the meantime, if your company employs URL filtering in the firewall, please confirm that transmissions to all URLs starting with selectserver.bentley.com/.../ws or selectserver.bentley.com/.../ws are permitted.



  • i have uploaded the latest log files that should show that we are still not reactivating our licenses. We had filled out the proxy information yesterday in our attempt to resolve the issue. i will enquire today about whether or not our Internet group employs URL filtering and if so confirm or request the named urls are permitted.
  • Your last log file shows that all three ProjectWise licenses successfully activated on March 16th at 2:51 PM when proxy authentication credentials were found in the License Management Tool. However, on March 17th, the same settings caused McAfee Web Gateway to block the transmission and prompt for authentication, citing that authentication is required to access the URL (see line 3308 for an example). This forced the ProjectWise licenses back into offline mode, but the 30-day timer should be reset. As I write this (i.e. March 18th), the activation status for all three licenses should display 28 days remaining. Please confirm this.