Projectwise Server and driver packs

We are having a problem with several plot servers not staying activated. The products are Projectwise Server and its associated driver products which all have a license. They will activate, but it seems to only stay for the 30 days then it goes to trial mode. Our licenses are Bentley hosted. There does not seem to be a problem transmitting the logs manually which is what i am starting to believe is the problem(not getting sent).

What should i check to ensure the logs will get sent automatically?

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  • The Activation Status tab in the License Management Tool on the server can be used to monitor the state of your licenses. If usage is not successfully transmitted for a product, the status will change to Offline with a number of days until the product disables itself. During this time, transmission attempts will occur daily until successful or until the license lapses into a Disabled state (which causes trial mode behavior).

    As for troubleshooting the cause of the activation issues, I recommend enabling error logging in the License Management Tool. Let it run for a day or two, and then submit the resulting licdebug.log file to Bentley using the Secure File Upload page for further analysis by myself or another Bentley colleague.

    Important: Please do not post your log file directly in the forum post as it contains sensitive licensing information specific to your site.

    I see that you included a "license check out" tag in your initial question. Please confirm whether any of the licenses show a Checked Out status instead. When utilizing checkouts, the version number should match the version of the product. Otherwise, the product may ignore it and attempt to activate on its own.



  • I have enabled the error logging and will upload the log file after a couple of days.
  • I have uploaded the log file showing that Projectwise Interplot Server has gone offline again while the driver pack and mid-volume driver are still activated.

    I manually sent logs on friday and everything was activated.

  • The log shows that usage for both ProjectWise InterPlot Mid-Volume Driver Pack and ProjectWise InterPlot Server were successfully transmitted on Friday afternoon (March 11). However, I see that at 9:19 AM on Monday (March 14), a connection attempt to selectserver.bentley.com for the transmission of ProjectWise InterPlot Server usage failed. The failure caused the product to lapse into Offline mode. An unrelated communication attempt also failed a minute later. However, I see that communication between your server and selectserver.bentley.com was functioning again at 10:01 AM. So it appears that a transient connectivity issue on Monday morning was the cause of the activation status change. If transient, a subsequent activation attempt will automatically reactivate ProjectWise InterPlot Server.



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  • The log shows that usage for both ProjectWise InterPlot Mid-Volume Driver Pack and ProjectWise InterPlot Server were successfully transmitted on Friday afternoon (March 11). However, I see that at 9:19 AM on Monday (March 14), a connection attempt to selectserver.bentley.com for the transmission of ProjectWise InterPlot Server usage failed. The failure caused the product to lapse into Offline mode. An unrelated communication attempt also failed a minute later. However, I see that communication between your server and selectserver.bentley.com was functioning again at 10:01 AM. So it appears that a transient connectivity issue on Monday morning was the cause of the activation status change. If transient, a subsequent activation attempt will automatically reactivate ProjectWise InterPlot Server.



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