Projectwise Server and driver packs

We are having a problem with several plot servers not staying activated. The products are Projectwise Server and its associated driver products which all have a license. They will activate, but it seems to only stay for the 30 days then it goes to trial mode. Our licenses are Bentley hosted. There does not seem to be a problem transmitting the logs manually which is what i am starting to believe is the problem(not getting sent).

What should i check to ensure the logs will get sent automatically?

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  • The Activation Status tab in the License Management Tool on the server can be used to monitor the state of your licenses. If usage is not successfully transmitted for a product, the status will change to Offline with a number of days until the product disables itself. During this time, transmission attempts will occur daily until successful or until the license lapses into a Disabled state (which causes trial mode behavior).

    As for troubleshooting the cause of the activation issues, I recommend enabling error logging in the License Management Tool. Let it run for a day or two, and then submit the resulting licdebug.log file to Bentley using the Secure File Upload page for further analysis by myself or another Bentley colleague.

    Important: Please do not post your log file directly in the forum post as it contains sensitive licensing information specific to your site.

    I see that you included a "license check out" tag in your initial question. Please confirm whether any of the licenses show a Checked Out status instead. When utilizing checkouts, the version number should match the version of the product. Otherwise, the product may ignore it and attempt to activate on its own.



  • I have enabled the error logging and will upload the log file after a couple of days.
  • I have uploaded the log file showing that Projectwise Interplot Server has gone offline again while the driver pack and mid-volume driver are still activated.

    I manually sent logs on friday and everything was activated.

  • The log shows that usage for both ProjectWise InterPlot Mid-Volume Driver Pack and ProjectWise InterPlot Server were successfully transmitted on Friday afternoon (March 11). However, I see that at 9:19 AM on Monday (March 14), a connection attempt to selectserver.bentley.com for the transmission of ProjectWise InterPlot Server usage failed. The failure caused the product to lapse into Offline mode. An unrelated communication attempt also failed a minute later. However, I see that communication between your server and selectserver.bentley.com was functioning again at 10:01 AM. So it appears that a transient connectivity issue on Monday morning was the cause of the activation status change. If transient, a subsequent activation attempt will automatically reactivate ProjectWise InterPlot Server.



  • I have uploaded todays log file which shows that all products are now offline and that the Server license has yet to reactivate. This is even after i sent a plot through that server yesterday so using the server does not provoke it to send the logs.
    We have several plot servers set up that are having the same problem.

    It has been brought to my attention that Bentley Publisher is now also exhibiting the same behavior.
  • I examined the log and noticed that transmissions on March 14th and 15th to either selectserver.bentley.com/.../usagelogging.asmx (which is responsible for activation) or selectserver.bentley.com/.../supportPath.asmx were failing with a connectivity error, but transmissions to selectserver.bentley.com/.../misc.asmx were successful. Oddly enough, transmissions to all three URLs were successful on March 11th.

    As for activation attempts, they occur once per day, usually the first time a Bentley product is opened, but in the case of a service that is continuously running, most of the attempts shown in the log file are occurring in the afternoon. As such, I did not see an attempt for March 16th recorded yet.

    Please keep error logging turned on for now to gather additional data. If products still fail to activate over the next day or two, please submit another copy of your log file with the latest attempts. In the meantime, if your company employs URL filtering in the firewall, please confirm that transmissions to all URLs starting with selectserver.bentley.com/.../ws or selectserver.bentley.com/.../ws are permitted.



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