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<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>Projectwise Server and driver packs</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/f/forum/116952/projectwise-server-and-driver-packs</link><description>We are having a problem with several plot servers not staying activated. The products are Projectwise Server and its associated driver products which all have a license. They will activate, but it seems to only stay for the 30 days then it goes to trial</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>RE: Projectwise Server and driver packs</title><link>https://communities.bentley.com/thread/360538?ContentTypeID=1</link><pubDate>Fri, 18 Mar 2016 22:49:50 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:476e661f-290a-43a4-81a8-77cd7f73a896</guid><dc:creator>Jeremy Hoesly</dc:creator><description>Thank you for confirming that ProjectWise licenses are reactivating themselves eventually. I was unable to see any changes in the License Management Tool settings between March 16th and 17th, yet activation succeeded on the former but not the latter. Are you aware of any changes made by your IT department to the McAfee Web Gateway? This may explain the failures on the 17th.&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Projectwise Server and driver packs</title><link>https://communities.bentley.com/thread/360533?ContentTypeID=1</link><pubDate>Fri, 18 Mar 2016 21:47:34 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:693d0ee9-4d58-4cd4-ad81-d0331a113b31</guid><dc:creator>lilsweepr</dc:creator><description>yes, that is correct, it is showing 28 days remaining.&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Projectwise Server and driver packs</title><link>https://communities.bentley.com/thread/360532?ContentTypeID=1</link><pubDate>Fri, 18 Mar 2016 21:44:46 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a78fb7fb-2e48-4fab-8ea5-dc3e1e2db488</guid><dc:creator>Jeremy Hoesly</dc:creator><description>Your last log file shows that all three ProjectWise licenses successfully activated on March 16th at 2:51 PM when proxy authentication credentials were found in the License Management Tool. However, on March 17th, the same settings caused McAfee Web Gateway to block the transmission and prompt for authentication, citing that authentication is required to access the URL (see line 3308 for an example). This forced the ProjectWise licenses back into offline mode, but the 30-day timer should be reset. As I write this (i.e. March 18th), the activation status for all three licenses should display 28 days remaining. Please confirm this.&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Projectwise Server and driver packs</title><link>https://communities.bentley.com/thread/360492?ContentTypeID=1</link><pubDate>Fri, 18 Mar 2016 14:43:31 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:9e06955a-a856-4a1d-8ebc-5352a7e8dc52</guid><dc:creator>lilsweepr</dc:creator><description>i have uploaded the latest log files that should show that we are still not reactivating our licenses. We had filled out the proxy information yesterday in our attempt to resolve the issue. i will enquire today about whether or not our Internet group employs URL filtering and if so confirm or request the named urls are permitted.&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Projectwise Server and driver packs</title><link>https://communities.bentley.com/thread/360145?ContentTypeID=1</link><pubDate>Wed, 16 Mar 2016 17:12:06 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:daa11701-f4e9-4fac-99a1-81a7b4a5fc56</guid><dc:creator>Jeremy Hoesly</dc:creator><description>I examined the log and noticed that transmissions on March 14th and 15th to either &lt;a href="http://selectserver.bentley.com/bss/ws/usagelogging.asmx"&gt;selectserver.bentley.com/.../usagelogging.asmx&lt;/a&gt; (which is responsible for activation) or &lt;a href="http://selectserver.bentley.com/bss/ws/supportPath.asmx"&gt;selectserver.bentley.com/.../supportPath.asmx&lt;/a&gt; were failing with a connectivity error, but transmissions to &lt;a href="http://selectserver.bentley.com/bss/ws/misc.asmx"&gt;selectserver.bentley.com/.../misc.asmx&lt;/a&gt; were successful. Oddly enough, transmissions to all three URLs were successful on March 11th. &lt;br /&gt;
&lt;br /&gt;
As for activation attempts, they occur once per day, usually the first time a Bentley product is opened, but in the case of a service that is continuously running,  most of the attempts shown in the log file are occurring in the afternoon. As such, I did not see an attempt for March 16th recorded yet.&lt;br /&gt;
&lt;br /&gt;
Please keep error logging turned on for now to gather additional data. If products still fail to activate over the next day or two, please submit another copy of your log file with the latest attempts. In the meantime, if your company employs URL filtering in the firewall, please confirm that transmissions to all URLs starting with &lt;a href="http://selectserver.bentley.com/bss/ws"&gt;selectserver.bentley.com/.../ws&lt;/a&gt; or &lt;a href="https://selectserver.bentley.com/bss/ws"&gt;selectserver.bentley.com/.../ws&lt;/a&gt; are permitted.&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Projectwise Server and driver packs</title><link>https://communities.bentley.com/thread/360103?ContentTypeID=1</link><pubDate>Wed, 16 Mar 2016 13:16:34 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:6a8c7587-611b-4235-87c1-e20ec18407e1</guid><dc:creator>lilsweepr</dc:creator><description>I have uploaded todays log file which shows that all products are now offline and that the Server license has yet to reactivate. This is even after i sent a plot through that server yesterday so using the server does not provoke it to send the logs.&lt;br /&gt;
We have several plot servers set up that are having the same problem.&lt;br /&gt;
&lt;br /&gt;
It has been brought to my attention that Bentley Publisher is now also exhibiting the same behavior.&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Projectwise Server and driver packs</title><link>https://communities.bentley.com/thread/359822?ContentTypeID=1</link><pubDate>Mon, 14 Mar 2016 19:16:45 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:dcb72300-34a7-451a-ac23-cf146ede06ea</guid><dc:creator>Jeremy Hoesly</dc:creator><description>The log shows that usage for both ProjectWise InterPlot Mid-Volume Driver Pack and ProjectWise InterPlot Server were successfully transmitted on Friday afternoon (March 11). However, I see that at 9:19 AM on Monday (March 14), a connection attempt to selectserver.bentley.com for the transmission of ProjectWise InterPlot Server usage failed. The failure caused the product to lapse into Offline mode. An unrelated communication attempt also failed a minute later.  However, I see that communication between your server and selectserver.bentley.com was functioning again at 10:01 AM. So it appears that a transient connectivity issue on Monday morning was the cause of the activation status change. If transient, a subsequent activation attempt will automatically reactivate ProjectWise InterPlot Server.&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Projectwise Server and driver packs</title><link>https://communities.bentley.com/thread/359795?ContentTypeID=1</link><pubDate>Mon, 14 Mar 2016 15:12:01 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:348cf472-648e-48cd-bb3e-cc5b55f50aa0</guid><dc:creator>lilsweepr</dc:creator><description>&lt;p&gt;I have uploaded the log file showing that Projectwise Interplot Server has gone offline again while the driver pack and mid-volume driver are still activated.&lt;/p&gt;
&lt;p&gt;I manually sent logs on friday and everything was activated.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Projectwise Server and driver packs</title><link>https://communities.bentley.com/thread/359653?ContentTypeID=1</link><pubDate>Fri, 11 Mar 2016 18:49:10 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:5dd99d85-618b-4d85-9a20-bf3698f066c1</guid><dc:creator>lilsweepr</dc:creator><description>I have enabled the error logging and will upload the log file after a couple of days.&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Projectwise Server and driver packs</title><link>https://communities.bentley.com/thread/359650?ContentTypeID=1</link><pubDate>Fri, 11 Mar 2016 18:35:56 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:d25840b7-c977-4019-90e4-35ec725ee013</guid><dc:creator>Jeremy Hoesly</dc:creator><description>&lt;p&gt;The Activation Status tab in the License Management Tool on the server can be used to monitor the state of your licenses. If usage is not successfully transmitted for a product, the status will change to Offline with a number of days until the product disables itself. During this time, transmission attempts will occur daily until successful or until the license lapses into a Disabled state (which causes trial mode behavior).&lt;/p&gt;
&lt;p&gt;As for troubleshooting the cause of the activation issues, I recommend &lt;a href="/products/licensing/w/licensing__wiki/10343.generating-a-license-debug-log" target="_blank"&gt;enabling error logging in the License Management Tool&lt;/a&gt;. Let it run for a day or two, and then submit the resulting licdebug.log file to Bentley using the &lt;a href="/help/w/be_communities_help/7079.communities-secure-file-upload" target="_blank"&gt;Secure File Upload page&lt;/a&gt; for further analysis by myself or another Bentley colleague.&lt;/p&gt;
&lt;p&gt;&lt;span style="color:#ff0000;"&gt;&lt;strong&gt;Important:&lt;/strong&gt;&lt;/span&gt; Please do not post your log file directly in the forum post as it contains sensitive licensing information specific to your site.&lt;/p&gt;
&lt;p&gt;I see that you included a &amp;quot;license check out&amp;quot; tag in your initial question. Please confirm whether any of the licenses show a Checked Out status instead. When utilizing checkouts, the version number should match the version of the product. Otherwise, the product may ignore it and attempt to activate on its own.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>