10 Minute time logging, ROLLING or STATIC?

The total usage duration must be at least 10 minutes to be counted at all. Consequently, your example from 1:08 - 1:11 would not be counted even though it crossed a 10-minute boundary. A duration from 1:08 - 1:18, however, would be counted in the 1:10:00 - 1:19:59 interval since the total usage duration is at least 10 minutes. Note in my second example that the usage from 1:08:xx - 1:09:59 is not counted. This is because usage from the very first interval (i.e. 1:00:00 - 1:09:59) is rounded up to the next one unless usage was recorded in all ten minutes (i.e. product started at 1:00:xx).

This is not what is shown in your current documentation.

https://www.bentley.com/~/asset/14/9787.ashx

"You must use the software at least 10 minutes and for a complete interval for your initial interval to be counted."

This means that usage from 1:01PM to 1:19PM should NOT count as a usage. It was for more than 10 minutes but not for a complete interval. 

I am glad we are not the only users who are needlessly bothered by this ridiculous scheme. 

This is not what is shown in your current documentation.

https://www.bentley.com/~/asset/14/9787.ashx

"You must use the software at least 10 minutes and for a complete interval for your initial interval to be counted."

This means that usage from 1:01PM to 1:19PM should NOT count as a usage. It was for more than 10 minutes but not for a complete interval. 

I am glad we are not the only users who are needlessly bothered by this ridiculous scheme. 

Unknown said:

This is not what is shown in your current documentation.

https://www.bentley.com/~/asset/14/9787.ashx

"You must use the software at least 10 minutes and for a complete interval for your initial interval to be counted."

Note that the initial interval is not counted. This does not apply to subsequent intervals. So in your latest example, usage from 1:01:xx - 1:09:59 (i.e. the initial interval) is not counted, but the usage from 1:10:00 - 1:19:xx is.

Then the wording in your documentation is wrong. A usage from 1:01 to 1:19 is never for a complete interval.

What you mean to say and what you say in your documentation are different.

Let us revisit the statement in the documentation again:
"You must use the software at least 10 minutes and for a complete interval for your initial interval to be counted."

Two conditions must be met:

1. "You must use the software at least 10 minutes"
2. "and for a complete interval"

These two conditions must be met "for your initial interval to be counted." Note that it states initial, not any interval.

The wording could be revised. The fact you had to make a PDF and a Video to explain it is part of the problem.

Hi Jeremy,

Per the "Term License Fact Sheet", "Since use for a complete 10 minute interval is required before a session is counted,the first interval is never counted." and this points to the partial interval prior to hitting the first 10-minute-marker (i.e. 1:10 in this example.)  If the "first interval" is never counted, then which "initial interval" are you referring to?  If you call the first partial interval the "initial" one, then you have a conflict in your document.  In one sentence you say that it can be counted if..., and the other sentence it says that it is never counted.

Please also look at the statement, "You must use the software at least 10 minutes AND for a complete interval for your initial interval to be counted."  If you use the software for AT LEAST 10 minutes, then you must have passed a 10-minute-marker on the clock.  There is no way to not do 10 minutes without hitting a marker.  Therefore the "and for a complete interval" phrase does not add anything to the requirements if it refers to hitting this marker.

Please also look at the term "complete interval".  If something is missing at the start, then it is not complete.  If something is missing at the end, then it is not complete.  The definition of complete is "having all the necessary or appropriate parts."  So if your 10 minute interval is missing any minutes, it is not complete and should not be counted.

So, if you look at "You must use the software at least 10 minutes and for a complete interval for your initial interval to be counted." and "Since use for a complete 10 minute interval is required before a session is counted, the first interval is never counted."  The initial interval that I'm going to be charged for should be after 1) I've used the product for at least 10 minutes, and 2) I've used the product for a complete interval, from the beginning to the end.

Again, take a look at the wording "A complete interval", "YOUR initial interval" and "ANY interval thereafter".  The "inital interval" is not "the" initial interval, it is "your" initial interval.  MY initial interval is the first interval that I am billed for. That interval should not be counted unless I use the software for at least 10 minutes, and it is a complete clock interval (from beginning to end).  After that, then each of my intervals will count, even if they are partial.

If the document were to say that you must use the software for at least 10 minutes and you won't be billed for the time before the first 10-minute-marker, then what you are saying would make sense.  The fact is that the document says that I should not be billed if 1) I don't use the software for at least 10 minutes, AND 2) I don't use the software for a complete interval.

--Thanks,
--Robert