Time zone for select server reports

Hi,

Can someone please tell me how to set the SelectServer Online site time zone to UTC / NZ time as I am based in New Zealand but the reports are still using the American Timezone. ie if it 11am where I am (NZ) then the report has 10pm as the run time. What am I missing here?

Thanks

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Offline Jeremy Hoesly Mon, Jun 26 2017 5:21 PM in reply to Kelvin Cooper +1

The defect was filed in May 2014 when originally discovered on SELECTserver Online. Internally, usage and billing are recorded and calculated in UTC time since SELECTserver Online services the whole world…
Offline Jeremy Hoesly Tue, Jun 19 2018 1:05 PM in reply to Stephen Connelly +1

Yes, time stamps in usage reports are always recorded in UTC.

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0 Offline Abhishek Paranjape Fri, Jun 23 2017 1:21 AM
Hi Kevin,

The time setting is not working correctly, hence defect#99974 has been raised for the same. Please follow the community forum; communities.bentley.com/.../109086
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0 Offline Kelvin Cooper Sun, Jun 25 2017 7:19 PM in reply to Abhishek Paranjape

Does this mean that it is in the Bentley defect to do list? When I follow the link you suggested it takes me to a similar question that was asked 2 years ago (July 2015). Has this bug been on the defect list for 2 yrs? Is it going to be fixed?
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0 Offline Jeremy Hoesly Mon, Jun 26 2017 5:21 PM in reply to Kelvin Cooper
The defect was filed in May 2014 when originally discovered on SELECTserver Online. Internally, usage and billing are recorded and calculated in UTC time since SELECTserver Online services the whole world. Time stamp offsets in reports to local time would make them more readable in some respects, but they would also offset the day boundary which could introduce confusion. Your time zone (UTC +12), for instance, would yield reports with days stretching from 12 PM - 11:59 AM the next day local time. Consequently, a resolution is not as straightforward as it would seem.
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0 Offline Stephen Connelly Tue, Jun 19 2018 2:25 AM in reply to Jeremy Hoesly
This is useful information, thanks Jeremy. Is it still the case, 12 months on, that the time stamp on usage reports is based on UTC? I have a customer who is contesting overage and claims not to have used product that is shown in the report. Just need to be sure on the time stamp before offering advice.
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0 Offline Stephen Connelly Tue, Jun 19 2018 2:25 AM in reply to Jeremy Hoesly
This is useful information, thanks Jeremy. Is it still the case, 12 months on, that the time stamp on usage reports is based on UTC? I have a customer who is contesting overage and claims not to have used product that is shown in the report. Just need to be sure on the time stamp before offering advice.
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0 Offline Jeremy Hoesly Tue, Jun 19 2018 1:05 PM in reply to Stephen Connelly
Yes, time stamps in usage reports are always recorded in UTC.
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