My Microstation version 08.11.09.829 has opened a couple of times in recent weeks with a warning that the licence must be activated within 6 or 7 days, although it is a fully paid up licence. Can you (Bentley) resolve the issue at your end or is there something I have to do? I haven't been using the system much of late and the message seems to come up when I open it after a break of several days.
Regards Phil Leach.
Note small change, within 6 or 7 days not with 6 0r 7 days.
Hi Phil,
because you did not write whether you are SELECT subscriber (so logs are sent to Bentley server regularly) or you are not SELECT program member and your license is checked out for a fixed period.
If you are SELECT subscriber, I think this problem can be caused by some network issue. You can try to open License Management Tool (in MicroStation from menu Utilities > License Management...) and to press F9 (it's equal to Tools > Send Logs Now...), which will force to send logs to Bentley.
Another issue can be problem with your registry, because the licensing information are stored there.
With regards,
Jan
Bentley Accredited Developer: iTwin Platform - AssociateLabyrinth Technology | dev.notes() | cad.point
To add to Jan's response, please open the License Management Tool by selecting License Management from the Utilities menu within MicroStation. A listing for MicroStation will appear on the Activation Status tab. Please select it, and note the status in the Status Description field after clicking the Activate button in the lower right. I see that you are indeed a SELECT subscriber, so your product can activate normally. If your product is not showing a Status of Activated, please let us know what you find in the Status Description field.
Thank you Jan. Yes I am a Select subscriber.
Regards Phil.
Thank you Jeremy.
I did as you said, opened the Licence Management Tool, I highlighted MicroStation the clicked Activate at the bottom right and my system 'sent logs'. The Status Description field at the bottom remained blank as it was when I opened the Licence Management Tool. As in your Licence Management Tool image, there is a tick beside the MicroStation listing in the Activation Tab and the Features Status on the MicroStation line is shown as Activated.
The 'activate within X days message' did not come up when I opened MicroStation this time, having opened it only yesterday. It only seems to come up when I haven't used MicroStation for about a week or so.
This same problem happened to me several years ago and Bentley were able to correct it at their end.
Thanks and Regards
Phil Leach.
Hello Jan. I replied to you earlier but I forgot to say I have used the Tools>Send Logs Now command but the message comes up when I open several days later
Regards and thanks Phil Leach.