Bentley Systems licencing issue.

RE: Bentley Systems licencing issue.

Jeremy Hoesly — Thu, 19 Oct 2017 16:58:06 GMT

When PowerDraft is first opened, it should display an Activation window. Click the Activate button to open the Product Activation Wizard. Use the following instructions to proceed through the Product Activation Wizard.

RE: Bentley Systems licencing issue.

Dani Ramdani Bahtiar — Fri, 29 Sep 2017 02:54:02 GMT

Hello Jan,

I am not sure whether my problem belongs to this discussion or not, but there is similar issue we too are facing. We have two power draft licenses and we are suppose to use both in different computers. On one system it is working fine I suppose but another one this message is popping up. Do you or anyone in this discussion has any suggestion???

RE: Bentley Systems licencing issue.

Philip Leach — Sat, 29 Jul 2017 00:13:54 GMT

Hello Jan. I replied to you earlier but I forgot to say I have used the Tools>Send Logs Now command but the message comes up when I open several days later

Regards and thanks Phil Leach.

RE: Bentley Systems licencing issue.

Philip Leach — Fri, 28 Jul 2017 23:23:02 GMT

Thank you Jeremy.

I did as you said, opened the Licence Management Tool, I highlighted MicroStation the clicked Activate at the bottom right and my system 'sent logs'. The Status Description field at the bottom remained blank as it was when I opened the Licence Management Tool. As in your Licence Management Tool image, there is a tick beside the MicroStation listing in the Activation Tab and the Features Status on the MicroStation line is shown as Activated.

The 'activate within X days message' did not come up when I opened MicroStation this time, having opened it only yesterday. It only seems to come up when I haven't used MicroStation for about a week or so.

This same problem happened to me several years ago and Bentley were able to correct it at their end.

Thanks and Regards

Phil Leach.

RE: Bentley Systems licencing issue.

Philip Leach — Fri, 28 Jul 2017 22:59:43 GMT

Thank you Jan. Yes I am a Select subscriber.

Regards Phil.

RE: Bentley Systems licencing issue.

Jeremy Hoesly — Fri, 28 Jul 2017 15:34:44 GMT

To add to Jan's response, please open the License Management Tool by selecting License Management from the Utilities menu within MicroStation. A listing for MicroStation will appear on the Activation Status tab. Please select it, and note the status in the Status Description field after clicking the Activate button in the lower right. I see that you are indeed a SELECT subscriber, so your product can activate normally. If your product is not showing a Status of Activated, please let us know what you find in the Status Description field.

RE: Bentley Systems licencing issue.

Jan Šlegr — Fri, 28 Jul 2017 08:14:39 GMT

Hi Phil,

because you did not write whether you are SELECT subscriber (so logs are sent to Bentley server regularly) or you are not SELECT program member and your license is checked out for a fixed period.

If you are SELECT subscriber, I think this problem can be caused by some network issue. You can try to open License Management Tool (in MicroStation from menu Utilities > License Management...) and to press F9 (it's equal to Tools > Send Logs Now...), which will force to send logs to Bentley.

Another issue can be problem with your registry, because the licensing information are stored there.

With regards,

Jan