Hi Support,
Every month I need to extract the Monthly usage by users report and for the past 3,4 months, the usage total for users shows no changes even though I'm quite sure the numbers
should've already more than what has been generated. Do I need to upgrade anything on the server side?
Thanks.
No, I see that both your sites are on our hosted SELECTserver, so any server-side upgrades are managed by us. Monthly usage totals are recalculated nightly with any reported usage that has been processed by the server so far. If you question the monthly totals, please generate a Daily Peak Usage report under Peak Usage Reports, and compare the monthly totals with the peaks in the graph. If you want to see specifically what machines have reported usage during a specific time frame, please generate a Machine Usage by Hour report under Machine Based Reports.
Hi Adzrai,
What is current version of select server installed at your end?
Regards,Abhishek