It's been a while since I have posted, but I continue to struggle to ever find software on the downloads site. More often than not, I call support and ask for a link.
I found the previous version for downloads much more intuitive and easy to use. My suggestion of a methodology to improve the download site is to contact users who have not used the site, and have the developers observe them trying to find software - without coaching. Just observe the process, then take that feedback to refine the design so new users can more intuitively locate the software they are looking for.
I know I have posted this type of feedback previously, and I have spoken with our account manager about it repeatedly, along with the support team (often when I am calling for assistance to get a download link), but it feels like my feedback is not being acted upon. I'd really like to see the downloads section approved. I had hoped to download some software tonight, and instead I've given up and made use of the feedback link.
You're not the only one- I've thought this for some years. Not that I can't usually find what I need, but this thing is clunky. I look forward to the redesign!