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<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/f/forum/142072/unable-to-sign-in-to-the-connection-client---it-shows-a-blank-screen</link><description>The CONNECTION Client is looking for an older token that is no longer valid. The token expires in 7 days from the last sign-in so some users will not experience this issue. If they do, complete the following: 
 1) Exit out of the CONNECTION Client (right</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/636324?ContentTypeID=1</link><pubDate>Fri, 26 Feb 2021 21:48:42 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:c1420546-adb9-4c4f-854a-9082e0cdc5e6</guid><dc:creator>Chad Meyerhofer</dc:creator><description>&lt;p&gt;I had the same issue on 11.00.02.16 uninstalled and installed the 10.00.19.30 and it fixed it.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/635231?ContentTypeID=1</link><pubDate>Mon, 22 Feb 2021 17:17:59 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:4db640de-b094-4950-8f42-3a214fe8874f</guid><dc:creator>Scott Ornat</dc:creator><description>&lt;p&gt;I fixed it by uninstalling 11.00.02.16 and installing 10.00.19.31 as suggested. It works now. Something Bentley did recently broke the current version. 11.00.02.16 was working last week. I hope they fix it soon. Thanks Bill.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/635228?ContentTypeID=1</link><pubDate>Mon, 22 Feb 2021 17:06:30 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:8ea43e7e-ed88-4c4d-aa98-e72fef50911c</guid><dc:creator>Scott Ornat</dc:creator><description>&lt;p&gt;I have the same problem too but right-clicking in the Connection Client window does nothing. I&amp;#39;m using version 11.00.02.16.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/635213?ContentTypeID=1</link><pubDate>Mon, 22 Feb 2021 15:59:52 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:6bccb026-8693-44f2-aa6f-1a6135e24062</guid><dc:creator>Bill Graefe</dc:creator><description>&lt;p&gt;I found a shorter, faster fix.&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Right click in the vast whitespace in the middle &amp;amp; select Back&lt;/li&gt;
&lt;li&gt;If it&amp;#39;s not normal, right click and select Refresh.&lt;/li&gt;
&lt;/ol&gt;
&lt;p&gt;If you&amp;#39;re using version 11.00.01.88, downgrade to 10.00.19.31 unless you&amp;#39;re somehow happy with it.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/631993?ContentTypeID=1</link><pubDate>Mon, 01 Feb 2021 12:48:02 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:d6ac56cb-acba-4e13-bb10-b268a8227453</guid><dc:creator>Brian Estrin</dc:creator><description>&lt;p&gt;Hello. Could you bring me some help? Nothing happens when I double-click the CONNECTION Client button. I tried both solutions and also uninstalled-reinstalled but I am not solving the problem. When I open another related software (like WaterCAD) the&amp;nbsp;&lt;span&gt;CONNECTION Client opens but it keeps blank. I wish you could help. Thanks&lt;/span&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/431338?ContentTypeID=1</link><pubDate>Fri, 20 Oct 2017 12:05:13 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:00998872-616c-4129-ac8d-b22eb0075885</guid><dc:creator>stuartw</dc:creator><description>&lt;p&gt;The second option worked!!&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/431335?ContentTypeID=1</link><pubDate>Fri, 20 Oct 2017 11:52:05 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:8633e5c4-738d-4834-8d59-6ad76e736b6b</guid><dc:creator>stuartw</dc:creator><description>&lt;p&gt;I&amp;#39;ve too have the blank screen, and the first option doesn&amp;#39;t work, even with removing the extra space. Haven&amp;#39;t tried the second option.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Note that I was able to log in yesterday with no problem. Why has this issue just started?&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/431035?ContentTypeID=1</link><pubDate>Wed, 18 Oct 2017 15:48:33 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:f6bc243e-62cd-4b5d-8b84-19fce8656ccb</guid><dc:creator>aucivil</dc:creator><description>&lt;p&gt;Even after the exit, CONNECTION Client had a background process running.&amp;nbsp; Had to go through task manager to stop it.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Working now - Thanks&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/431018?ContentTypeID=1</link><pubDate>Wed, 18 Oct 2017 14:27:08 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:b0da0f0e-41b0-4f34-9cca-b86040b06f1c</guid><dc:creator>Tamicca Sellars</dc:creator><description>&lt;p&gt;aucivil,&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Did you exit the CONNECTION Client first? Hitting the red X only minimizes it to your system tray. You have to right-click in the system tray on the icon and exit.&amp;nbsp;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/431015?ContentTypeID=1</link><pubDate>Wed, 18 Oct 2017 14:20:27 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:d13d8765-c133-4cf2-923e-01c9d0f530ed</guid><dc:creator>aucivil</dc:creator><description>&lt;p&gt;I tried both solutions and Connection Client is still blank. &amp;nbsp; &lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/430917?ContentTypeID=1</link><pubDate>Wed, 18 Oct 2017 05:38:33 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:d5d6a81d-6938-47e1-a679-9904b1d4181a</guid><dc:creator>BJ Honour</dc:creator><description>&lt;p&gt;for this to work you need to delete the extra space after the &amp;quot;-&amp;quot;&lt;/p&gt;
&lt;p&gt;it needs to read&lt;/p&gt;
&lt;p&gt;&lt;span&gt;&amp;quot;C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe&amp;quot; -noautosso&lt;/span&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/430832?ContentTypeID=1</link><pubDate>Tue, 17 Oct 2017 14:41:49 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:628fdd37-557d-4d32-84fe-5eb9c74d9726</guid><dc:creator>Mark Recktenwald</dc:creator><description>&lt;p&gt;I exited the CONNECTION Client and ran the command from a command prompt. That didn&amp;#39;t fix it.&lt;/p&gt;
&lt;p&gt;I exited the CONNECTION Client&amp;nbsp; again, then deleted the *.db files;&amp;nbsp;voil&amp;agrave;!&lt;/p&gt;
&lt;p&gt;Thank you Mark S.!&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/430829?ContentTypeID=1</link><pubDate>Tue, 17 Oct 2017 14:13:34 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:d7c40743-220c-4f70-a6e9-043fe507edf3</guid><dc:creator>Kirk Peterson</dc:creator><description>&lt;p&gt;The command prompt solution didn&amp;#39;t work for me.&amp;nbsp; Deleting the local *.db files DID work.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Kirk&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/430691?ContentTypeID=1</link><pubDate>Mon, 16 Oct 2017 18:31:21 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:d3772627-f4f7-4dc5-ac99-e6eb7dadc0fd</guid><dc:creator>Keith Sands</dc:creator><description>&lt;p&gt;Deleting the .db files worked for me while the first suggestion did nothing.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/430690?ContentTypeID=1</link><pubDate>Mon, 16 Oct 2017 18:28:49 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:3a9a1e7d-a267-4640-9bd9-33c88b8c7fdb</guid><dc:creator>Glenn Fernandes</dc:creator><description>&lt;p&gt;Yes, the solution you mentioned will also resolve this but it removes your existing preferences.&amp;nbsp; This is why the first option was suggested as it has worked for many users. &lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Unable to sign in to the CONNECTION Client - it shows a Blank screen</title><link>https://communities.bentley.com/thread/430680?ContentTypeID=1</link><pubDate>Mon, 16 Oct 2017 17:09:27 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:70b5f738-5d80-4fa5-848a-1b48258df2e0</guid><dc:creator>Mark Segelquist</dc:creator><description>&lt;p&gt;I have seen this issue today on at least 3 machines.&amp;nbsp; Seems like something else is going on here.&amp;nbsp; Deleting the .db files under&amp;nbsp;%userprofile%\appdata\local\Bentley\ will fix it also.&amp;nbsp; I haven&amp;#39;t tried this fix yet&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>