https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/f/forum/146911/users-have-bentley-users-accounts-in-our-organization-but-when-trying-add-them-to-a-connected-project-their-names-do-not-appearWe have many users that have Bentley users accounts within our Organization, but when we try to add many of them to a CONNECTED Project, their names do not appear in the User Management / Add User(s) area of the CONNECTED Project. Is there something ween-USTelligent Community 12https://communities.bentley.com/thread/446730?ContentTypeID=1Mon, 12 Feb 2018 20:25:25 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:6a288721-175b-455d-820e-042860c045b8Tamicca Sellars<p>It sounds like the users registered themselves, but aren&#39;t linked to your organization properly. That happens if you haven&#39;t owned your domain, and turned on auto approval <a href="/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/33561/auto-approval-set-up">https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/33561/auto-approval-set-up</a></p> <p>Make a service request with the name or names of users that you cannot find in your list, but are able to sign in. <a href="/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/30277/support-contact-information">https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/30277/support-contact-information</a></p> <p>When making your service request pick <strong>Website Assistance</strong> so that your service request is properly routed.</p><div style="clear:both;"></div>https://communities.bentley.com/thread/446729?ContentTypeID=1Mon, 12 Feb 2018 19:56:22 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:045f82ff-006c-4fd8-a878-54d03832e4c3SMagoon<meta content="text/html; charset=utf-8" /> <meta name="Generator" content="Microsoft Word 15 (filtered medium)" /> <!--[if !mso]><![endif]--><!--[if gte mso 9]><![endif]--><!--[if gte mso 9]><![endif]--> <div class="WordSection1"> <div class=""><span style="font-size:10.0pt;font-family:&#39;Arial&#39;,sans-serif;color:blue;">Yes they are able to sign in to IMS.</span></div> <div class=""><span style="font-size:10.0pt;font-family:&#39;Arial&#39;,sans-serif;color:blue;">&nbsp;</span></div> <div> <div class=""><b><span style="font-size:11.0pt;font-family:&#39;Century Gothic&#39;,sans-serif;color:#ED7000;">Steve Magoon</span></b><span style="font-size:11.0pt;font-family:&#39;Century Gothic&#39;,sans-serif;color:#ED7000;"></span></div> <div> <div class=""><span style="font-size:9.0pt;font-family:&#39;Century Gothic&#39;,sans-serif;color:black;">Associate<br /> Service Delivery Manager, Infrastructure</span></div> </div> <div> <div class=""><span style="font-size:9.0pt;font-family:&#39;Century Gothic&#39;,sans-serif;color:black;">&nbsp;</span></div> </div> <div> <div class=""><span style="font-size:9.0pt;font-family:&#39;Century Gothic&#39;,sans-serif;color:black;">Direct: (802) 497-6413<br /> Mobile: (802) 363-8862<br /> Fax: 802-864-0165</span></div> </div> <div> <div class=""><span style="font-size:9.0pt;font-family:&#39;Century Gothic&#39;,sans-serif;color:black;">&nbsp;</span></div> </div> <div> <div class=""><span style="font-size:9.0pt;font-family:&#39;Century Gothic&#39;,sans-serif;color:black;">Stantec Consulting Services Inc.<br /> 55 Green Mountain Drive<br /> South Burlington VT 05403-7824 US</span></div> </div> <div> <div class=""><span style="font-size:9.0pt;font-family:&#39;Arial&#39;,sans-serif;color:black;">&nbsp;</span></div> </div> <table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="padding:0in 0in 0in 0in;"> <div class=""><!--[if gte vml 1]> <![endif]-->&lt;![if !vml]&gt;<a href="http://www.stantec.com/"><img border="0" width="100" height="27" style="width:1.0416in;height:.2812in;" src="http://www.stantec.com/content/dam/stantec/images/esignature/stantec.png" align="left" alt="Stantec" title="" /></a>&lt;![endif]&gt;<span style="color:blue;"></span></div> </td> </tr> </tbody> </table> <div> <div class=""><span style="font-size:11.0pt;font-family:&#39;Arial&#39;,sans-serif;color:black;">&nbsp;</span></div> </div> <div> <div class=""><span style="font-size:2.0pt;font-family:&#39;Arial&#39;,sans-serif;color:black;">&nbsp;</span></div> </div> <div class=""><span style="font-size:6.0pt;font-family:&#39;Arial&#39;,sans-serif;color:black;">The content of this email is the confidential property of Stantec and should not be copied, modified, retransmitted, or used for any purpose except with Stantec&#39;s written authorization. If you are not the intended recipient, please delete all copies and notify us immediately.</span><span style="font-size:11.0pt;font-family:&#39;Calibri&#39;,sans-serif;color:blue;"></span></div> </div> <div class=""><span style="font-size:10.0pt;font-family:&#39;Arial&#39;,sans-serif;color:blue;">&nbsp;</span></div> <div> </div></div><div style="clear:both;"></div>https://communities.bentley.com/thread/446727?ContentTypeID=1Mon, 12 Feb 2018 19:48:58 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:7b1b6aaa-6dfe-442e-af30-8395964f8313Tamicca Sellars<p>Hello,</p> <p>If they&#39;re not listed in User Management you have to add them. When you say they have accounts already, what kind of accounts? Are they able to sign in to <a href="https://ims.bentley.com/IMS/Profile">https://ims.bentley.com/IMS/Profile</a></p><div style="clear:both;"></div>