We have many users that have Bentley users accounts within our Organization, but when we try to add many of them to a CONNECTED Project, their names do not appear in the User Management / Add User(s) area of the CONNECTED Project. Is there something we need to do to their user accounts in order for them to be available in the CONNECTED Project Add Users area?
Hello,
If they're not listed in User Management you have to add them. When you say they have accounts already, what kind of accounts? Are they able to sign in to https://ims.bentley.com/IMS/Profile
Regards,
Tamicca SellarsMicroStation Product Manager
It sounds like the users registered themselves, but aren't linked to your organization properly. That happens if you haven't owned your domain, and turned on auto approval https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/33561/auto-approval-set-up
Make a service request with the name or names of users that you cannot find in your list, but are able to sign in. https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/30277/support-contact-information
When making your service request pick Website Assistance so that your service request is properly routed.