MicroStation activation not persisting after installing Connection Client ...

Hello. Logged a service request for this nearly 2 weeks ago but no response despite multiple request for an update.

After installing the connection client recently and user logging on successfully, Microstation (and PowerDraft) now start with 15 minute timeout.

Tried activating again which appears successful but 15 minute timeout persists.

This is only happenning on a small subset of our 100+ users.

We have completely removed all Bentley products from the pc and reinstalled. No difference.

I'm hoping to get a license debug log file shortly to see if it provides any clues.

MicroStation is V8i version 10.00.10.19.

SelectServer is hosted by Bentley - not deployed on-premise.

Does anyone else have any thoughts?

Thanks.

Ian.

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