Hi
We are getting billed for Using LumenRT designer, that software is supposed to be free/ included in the Microstation license that we have. ( was included from Microstation connect update 8 ). Has anyone else had the same problem?
This is very anoying, and Bentley have not been able to fix this issue even after having reported this several months ago.
https://communities.bentley.com/products/microstation/f/microstation-announcements-forum/143212/welcome-bentley-lumenrt-designer
Regards
Helge
How to run LumenRT Designer(Product ID 2695) in designer mode? Is there a command line switch? As It still also activates Bentley LumenRT(Product ID 2517) on first run and next time runs as LumenRT.
Make sure you are using LumenRT Update 5 or greater. Also, if you have run LumenRT (full version or trial version) on your machine, you may have to remove the LumenRT trial or LumenRT from your license tool. Here's how to do that:
https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/25700/how-to-deactivate-the-application-from-license-management-tool
Unfortunately Contextcapture Editor still comes with LumenRT 4. Is Designer edition the same installation as full Bentley LumenRT? Can I install LumenRT and deactivating it will convert to Designer edition?
Hi Oto
Im not able to answere your question, but i have not had this issue so far since upgrading to LumenRT designer 5 ( the one that comes with the latest Microstation Connect 9 and 9.1 ). I belive it was in LumenRT 4 i had these problems.
It seems LumenRT doesn't recognize Contextcapture Editor(ProductID:2646) as companion product so it doesn't run in Designer mode.
[INFO ] 2018-08-03 15:13:02,660 activation - SELECT product step1 = 2517 [INFO ] 2018-08-03 15:13:02,660 activation - result_LicenseClient_InitClientAttributesStruct = 0 [INFO ] 2018-08-03 15:13:02,670 activation - SELECT license status step1 = Trial [INFO ] 2018-08-03 15:13:02,670 activation - result_LicenseClient_StopDesktopLicense = 0 [INFO ] 2018-08-03 15:13:02,679 activation - productListSize = 8 [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #0 = '1805', 'CONNECTION Client', '10.0.10.23', Ok [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #1 = '2119', 'Bentley Pointools PODcreator', '02.00.01.02', Crippled [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #2 = '2439', 'Recommendation Engine', '10.0.10.23', Ok [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #3 = '2452', 'Acute3D Viewer', '4.4.9.516', Ok [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #4 = '2474', 'ContextCapture', '4.4.9.516', Ok [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #5 = '2543', 'CONNECT Advisor', '10.0.4.11', Ok [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #6 = '2598', 'ContextCapture Cloud Processing Console', '', Expired [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #7 = '2646', 'ContextCapture Editor', '10.02.00.24', Ok [INFO ] 2018-08-03 15:13:02,680 activation - SELECT configured step1 = 1 [INFO ] 2018-08-03 15:13:02,682 activation - SELECT license status step3 = Trial [INFO ] 2018-08-03 15:13:02,682 activation - result_LicenseClient_DisplayStatusMessage = 0 [INFO ] 2018-08-03 15:13:04,750 activation - result_LicenseClient_GetDaysUntilDisabled = 0 [INFO ] 2018-08-03 15:13:04,750 activation - SELECT license days left (if applicable) = 7, 7 [INFO ] 2018-08-03 15:13:04,750 activation - SELECT license type = Commercial
6281.LumenRT_RunTime.log..zip
This LumenRT Designer activation is so flawed that you may get billed at any moment. It is a trap. For example if companion product will not be for some reason activated it will then run as LumenRT full version and not as Designer. Also if companion product is run each time it again registers LumenRT.
So best option for now is to expire license for Bentley LumenRT (productID 2517) immediately https://communities.bentley.com/products/licensing/m/licensing_gallery/272191 and set it to read-only so it doesn't reset by itself after sending logs.
This is a list which products currently LumenRT Upd10 recognize as companion products:
1000 - Microstation 1934 - AECOsim Building Designer 2427 - OpenRoads ConceptStation 2515 - OpenRoads Designer 2580 - OpenRail ConceptStation