Getting billed for Using LumenRT designer, that is supposed to be free/ included in the Microstation license

Hi

We are getting billed for Using LumenRT designer, that software is supposed to be free/ included in the Microstation license that we have. ( was included from Microstation connect update 8 ). Has anyone else had the same problem?

This is very anoying, and Bentley have not been able to fix this issue even after having reported this several months ago.

https://communities.bentley.com/products/microstation/f/microstation-announcements-forum/143212/welcome-bentley-lumenrt-designer

Regards

Helge

Parents
  • How to run LumenRT Designer(Product ID 2695) in designer mode? Is there a command line switch? As It still also activates Bentley LumenRT(Product ID 2517) on first run and next time runs as LumenRT.

  • It seems LumenRT doesn't recognize Contextcapture Editor(ProductID:2646) as companion product so it doesn't run in Designer mode.

    4380.LumenRT_RunTime-CC-companion.log
    [INFO ] 2018-08-03 15:13:02,660 activation - SELECT product step1 = 2517
    [INFO ] 2018-08-03 15:13:02,660 activation - result_LicenseClient_InitClientAttributesStruct = 0
    [INFO ] 2018-08-03 15:13:02,670 activation - SELECT license status step1 = Trial
    [INFO ] 2018-08-03 15:13:02,670 activation - result_LicenseClient_StopDesktopLicense = 0
    [INFO ] 2018-08-03 15:13:02,679 activation - productListSize = 8
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #0 = '1805', 'CONNECTION Client', '10.0.10.23', Ok
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #1 = '2119', 'Bentley Pointools PODcreator', '02.00.01.02', Crippled
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #2 = '2439', 'Recommendation Engine', '10.0.10.23', Ok
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #3 = '2452', 'Acute3D Viewer', '4.4.9.516', Ok
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #4 = '2474', 'ContextCapture', '4.4.9.516', Ok
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #5 = '2543', 'CONNECT Advisor', '10.0.4.11', Ok
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #6 = '2598', 'ContextCapture Cloud Processing Console', '', Expired
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #7 = '2646', 'ContextCapture Editor', '10.02.00.24', Ok
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT configured step1 = 1
    [INFO ] 2018-08-03 15:13:02,682 activation - SELECT license status step3 = Trial
    [INFO ] 2018-08-03 15:13:02,682 activation - result_LicenseClient_DisplayStatusMessage = 0
    [INFO ] 2018-08-03 15:13:04,750 activation - result_LicenseClient_GetDaysUntilDisabled = 0
    [INFO ] 2018-08-03 15:13:04,750 activation - SELECT license days left (if applicable) = 7, 7
    [INFO ] 2018-08-03 15:13:04,750 activation - SELECT license type = Commercial
    

    6281.LumenRT_RunTime.log..zip

Reply
  • It seems LumenRT doesn't recognize Contextcapture Editor(ProductID:2646) as companion product so it doesn't run in Designer mode.

    4380.LumenRT_RunTime-CC-companion.log
    [INFO ] 2018-08-03 15:13:02,660 activation - SELECT product step1 = 2517
    [INFO ] 2018-08-03 15:13:02,660 activation - result_LicenseClient_InitClientAttributesStruct = 0
    [INFO ] 2018-08-03 15:13:02,670 activation - SELECT license status step1 = Trial
    [INFO ] 2018-08-03 15:13:02,670 activation - result_LicenseClient_StopDesktopLicense = 0
    [INFO ] 2018-08-03 15:13:02,679 activation - productListSize = 8
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #0 = '1805', 'CONNECTION Client', '10.0.10.23', Ok
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #1 = '2119', 'Bentley Pointools PODcreator', '02.00.01.02', Crippled
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #2 = '2439', 'Recommendation Engine', '10.0.10.23', Ok
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #3 = '2452', 'Acute3D Viewer', '4.4.9.516', Ok
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #4 = '2474', 'ContextCapture', '4.4.9.516', Ok
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #5 = '2543', 'CONNECT Advisor', '10.0.4.11', Ok
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #6 = '2598', 'ContextCapture Cloud Processing Console', '', Expired
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT product info #7 = '2646', 'ContextCapture Editor', '10.02.00.24', Ok
    [INFO ] 2018-08-03 15:13:02,680 activation - SELECT configured step1 = 1
    [INFO ] 2018-08-03 15:13:02,682 activation - SELECT license status step3 = Trial
    [INFO ] 2018-08-03 15:13:02,682 activation - result_LicenseClient_DisplayStatusMessage = 0
    [INFO ] 2018-08-03 15:13:04,750 activation - result_LicenseClient_GetDaysUntilDisabled = 0
    [INFO ] 2018-08-03 15:13:04,750 activation - SELECT license days left (if applicable) = 7, 7
    [INFO ] 2018-08-03 15:13:04,750 activation - SELECT license type = Commercial
    

    6281.LumenRT_RunTime.log..zip

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