License Configuration

When trying to open RAM Elements, a License Configuration window opens, offering the Type options: Full Version and Trial Version. The Full version status is: "Trial Period has expired." There are no other options for trying to choose another option. Clicking OK yields a Fatal Application window, and the program closes. There are no other computers experiencing this problem within our office. 

Edit: Looking in the admin group users info, there is no Site ID listed in my information, but there is a Site ID number listed under other employee's information.

  • As a troubleshooting measure, please perform the following steps:

    1. Open the License Management Tool. A copy is included with the CONNECTION Client at C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicenseTool.exe.
    2. In the window that appears, select Options from the Tools menu.
    3. Ensure that license settings are entered, and confirm that the Test Connection button yields the following message:
      SELECTserver and Activation Key verified.
    4. Click the OK button to save any changes.
    5. Select RAM Elements in the list on the Activation Status tab, and click the Activate button in the lower right. This will send a test usage to SELECTserver.
    6. If the status does not change to Activated, please note the error in the Status Description field along the bottom edge.