We are receiving overage notices on products for which we have zero licenses. I was under the impression that our licensing status did not permit usage of applications in this case.
No reply from our account manager, can anyone here answer this?
A product for which you have no license will fail to activate, but it can run in trial mode until it disables itself. Such usage is still recorded and reported to SELECTserver.
Jeremy, that makes sense. But that does mean that the user (or someone) had to enter our site key, in order for the usage to be tracked by our selectserver, correct?
Yes, only machines configured with your site activation key would report usage against your site.
One last question.
If our site key is being used, and the product is in Trial mode, then when the Trial runs out, what keeps the product from simply operating and causing a license overage? (1 in use, with 0 licenses available)
Thank you again.
R.K. McSwain said:If our site key is being used, and the product is in Trial mode, then when the Trial runs out, what keeps the product from simply operating and causing a license overage? (1 in use, with 0 licenses available)
I apologize for the delayed response on your follow-up question! Because your site utilizes SELECT Open Access, your main site activation key has access to licenses for most of our portfolio. Consequently, all products will activate and will not display trial messages. To restrict which products can activate, I recommend creating a Custom Activation Group with only the products you own or intend to lease. Then configure all workstations to use the Custom Activation Group so that any other products will produce trial messages.