Overage on product for which we are not licensed

We are receiving overage notices on products for which we have zero licenses. I was under the impression that our licensing status did not permit usage of applications in this case.

No reply from our account manager, can anyone here answer this?

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  • When a site in your organization uses a product you do not own, the first 30 days of usage ever reported is considered an evaluation period and is not counted for billing purposes as your representative stated. However, please exercise caution with this. The 30-day evaluation period begins when the first engineer at one of your sites starts using it.  The evaluation period is organization-wide and does not restart when other engineers start using the product. Therefore, if you intend to evaluate a product free of charge, arrange for engineers to evaluate it together.