Good dayRecently we have purchased an update of 6 licenses for microstation powerdraft, including an open access license subscription. We have 11 workstations, 5 with new version and 6 with old version.The workstations on which the 5 new versions are installed also have the old version.For the month of August we received an invoice for the use of 5 licenses. In the Monthly usage by user report, I see users who no longer work with checkouts.Where is the error? and we still have the possibility to cancel the invoice for non-use.Thanks in advance.
I sent you a private message with the requested information since it is account-specific.
The problem has been resolved, all checked out licenses have been checked in. Where can I find my account manager? in the meantime we have received another invoice for the unused licenses, I would like to have solved this
I see that the checked out license list on the SELECTserver administration site is now populated. Are you encountering problems checking in licenses for specific users from the administration site? Following are instructions if needed. Checking in licenses will stem the extraneous usage. If product usage in excess of your owned licenses is displaying on the Product Usage Report because of this issue, please consult with your account manager for possible options.
Thank you for the responseI think I found the problem, there were users in checkout mode, even users who do not work here anymore. I checked them in yesterday.Except for Hanne, I can not get the accound, apparently 2x checked out, 60 days registered. That's why we still have 1 overage today ...Are we going to receive invoices for overage use that we have not used effectively?
Six checked out licenses have been located in the database that are valid through at least November 23, 2018. However, they are not showing on the SELECTserver administration site, hence the confusion. The mismatch is being investigated on our end. Once resolved, you will be able to see them and optionally check them in.