How to raise the priority level of a Service Request?
We have raised a service request 3 months back and even after various requests for update, have not received any reply.
SR Number - 7000806424
Thank you for bringing this to our attention. Your service request has been elevated in priority and re-routed to the proper team for further investigation. However, I am concerned whether the email address we have on file is valid. I sent an acknowledgement email from the service request as a test. Please confirm whether you receive an email from support@bentley.com with the service request number in the subject.
Thank You for the reply.
Yes, we have received an email from support@bentley.com with the service request number in the subject.