Overage Notices

We keep getting notices for Products we don't even have installed. A bunch of OpenFLow products and more. I thought Bentley was a technology company, how can they not track actual product usage? Why would you be billing for uninstalled products? 

Parents
  • Welcome to the world of Bentley's hidden ways to charge the customer.

    We having same issue.

    Overage means that your firm used more licenses then the number of licenses purchased. They will send you an invoice for additional license usage.

    You may be wondering, why you do not get a message stating that license not available? or it should ask your permission.

    Most software out there will not let you use additional license.

    Knowingly Bentley does not have license restriction or warning message built in their software so that they can charge their customer.

    When we signed an agreement, we had asked Bentley to not let anyone use additional license but  they failed to monitor and sent us an invoice for using additional license only for a day during entire quarter. I have asked to waive the charges but for over a month the person in charge of our account is not responding.

    We all should request Bentley to built a feature in their software to restrict additional license use or ask for an administrator permission.

    Atul

Reply
  • Welcome to the world of Bentley's hidden ways to charge the customer.

    We having same issue.

    Overage means that your firm used more licenses then the number of licenses purchased. They will send you an invoice for additional license usage.

    You may be wondering, why you do not get a message stating that license not available? or it should ask your permission.

    Most software out there will not let you use additional license.

    Knowingly Bentley does not have license restriction or warning message built in their software so that they can charge their customer.

    When we signed an agreement, we had asked Bentley to not let anyone use additional license but  they failed to monitor and sent us an invoice for using additional license only for a day during entire quarter. I have asked to waive the charges but for over a month the person in charge of our account is not responding.

    We all should request Bentley to built a feature in their software to restrict additional license use or ask for an administrator permission.

    Atul

Children
  • We all should request Bentley to built a feature in their software to restrict additional license use or ask for an administrator permission.

    Concurrent usage alerting in the recently introduced CONNECT Licensing will greatly help with this.

    I'm not inquiring, I am frustrated we keep getting overage notices for product we don't have installed. Since we have no AM, at least one that has notified us about re-branding, this is very confusing. 

    Hi Steve, which specific products are mentioned in the overage report, what date was the overage on, and which products were actually installed and used on that particular computer at those particular times? 


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows
    Bentley Communities Site Administrator
    Bentley Systems, Inc.