Recently we regularly run into the following problem:
We encounter a very slow start-up of the CONNECT Licensing applications MicroStation and Bentley View. Users have to wait for about 2 minutes !! before the message as shown above appears.What can be the cause of this?
Microstation CE ( up 11 )good morningthe same thing happens to me too
This has been resolved. Please see the following post: https://communities.bentley.com/products/licensing/f/licensing-and-activation-forum/175325/usage-alerting-service-is-unavailable
Tamicca SellarsProduct Manager I
not resolved. We have clients still facing that issue.
Yeah not resolved. I had it this morning.
Thanks for the feedback. Another fix has been pushed. Please reboot your machine when you have a chance and let me know if this is resolved.
Worked for me just now 14:14 GMT but was intermittent before so will see next week how it goes.
Two years on and I still get the "Usage Alerting Service is Unavailable" message every time I start Microstation. I just acknowledge it and carry on. Also the latest Connection Client is a bit flaky. Sometimes in connects straightaway but other times I have to have two goes at entering my e-mail address and password as it does not connect at all the first time. No big deal really as I can get in eventually it is just a bit more aggro.
What is your environment like? Meaning, are you working remotely across a VPN or have some other type of configuration? Anything you may be able to provide could help as this should not be happening.
Thank you for getting back to me Glenn. I am in the UK and I work alone so I have just the one licence for Microstation which I recently renewed. I did raise a ticket on this last year and with one of the updates to the Connection Client the problem seemed to resolve itself but it reappeared after a time. I always keep the CC updated. I have a CAD workstation running Windows 10 Pro on a 200MB direct broadband ethernet connection. I have a VPN but I activate it only for my Wi-fi connected laptop. I don't of course run MS on that!! Please find attached a screenshot of the health check result that I ran this morning (UK time!!) 4th February. As I say it is no big deal but it would be nice if it could be resolved. Kind regards, Peter
Thanks for the information. Can you please direct message me the results? Also, please include your Ultimate ID (or the old SR number) so I can be sure I have you looked up properly. I will have this reviewed and get another SR created for this issue.