<?xml version="1.0" encoding="UTF-8" ?>
<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>Usage Alerting Service is Unavailable</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/f/forum/175305/usage-alerting-service-is-unavailable</link><description>Recently we regularly run into the following problem: 
 
 We encounter a very slow start-up of the CONNECT Licensing applications MicroStation and Bentley View. Users have to wait for about 2 minutes !! before the message as shown above appears. What</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>RE: Usage Alerting Service is Unavailable</title><link>https://communities.bentley.com/thread/632997?ContentTypeID=1</link><pubDate>Sat, 06 Feb 2021 09:09:21 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:71056179-0ecc-4458-a9e6-355eb80826a7</guid><dc:creator>Peter Watson</dc:creator><description>&lt;meta content="text/html; charset=utf-8" /&gt;&lt;meta name="Generator" content="Microsoft Word 15 (filtered medium)" /&gt;&lt;!--[if !mso]&gt;&lt;![endif]--&gt;&lt;!--[if gte mso 9]&gt;&lt;![endif]--&gt;&lt;!--[if gte mso 9]&gt;&lt;![endif]--&gt;&lt;div class="WordSection1"&gt;&lt;div class=""&gt;&lt;span&gt;Thank you very much Glenn,&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;Kind regards,&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;Peter&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;&lt;div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Usage Alerting Service is Unavailable</title><link>https://communities.bentley.com/thread/632939?ContentTypeID=1</link><pubDate>Fri, 05 Feb 2021 18:33:31 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:cbf04f62-2858-4930-b215-38dc352366ff</guid><dc:creator>Glenn Fernandes</dc:creator><description>&lt;p&gt;Thanks.&amp;nbsp; I have filed SR# 7001201163 for you.&lt;/p&gt;
&lt;p&gt;Glenn&lt;/p&gt;
&lt;div class="th-ajax-area" id="rootAreaDiv"&gt;
&lt;div id="C1_W1_V2"&gt;
&lt;table cellpadding="0" cellspacing="0" width="100%"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Usage Alerting Service is Unavailable</title><link>https://communities.bentley.com/thread/632717?ContentTypeID=1</link><pubDate>Thu, 04 Feb 2021 15:17:46 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:c99264d6-bf41-4f60-82d9-bc91a885d829</guid><dc:creator>Peter Watson</dc:creator><description>&lt;meta content="text/html; charset=utf-8" /&gt;&lt;meta name="Generator" content="Microsoft Word 15 (filtered medium)" /&gt;&lt;!--[if !mso]&gt;&lt;![endif]--&gt;&lt;!--[if gte mso 9]&gt;&lt;![endif]--&gt;&lt;!--[if gte mso 9]&gt;&lt;![endif]--&gt;&lt;div class="WordSection1"&gt;&lt;div class=""&gt;&lt;span&gt;Hello Glenn,&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;              Thank you for your interest in this. Please find attached copies of the e-mails that went back and forth in response to my previous Service Request.  I also attach images from my account log in that shows that I have alerting activated and my Select Details. Just to recap, the problem, such as it is, is that when I start my workstation, the Connection Client will sometimes launch straight away but other times it asks for my e-mail address and password. If I have to do this it almost never connects straight away and just sits there buffering. I have to abort, exit the CC then wait for it to reappear. It again asks me for my e-mail and password and this time connects immediately. When I start Microstation the Usage Alerting Unavailable box always appears. I acknowledge it and carry on.&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;              I purchased my workstation on 8&lt;sup&gt;th&lt;/sup&gt; February last year to replace my ageing PC. Whilst I was configuring Microstation on my new workstation so it was the same as my on old PC, I had them both running MS at the same time for a while. I did not give it a thought that I was exceeding my licence entitlement and there was no over usage alert. I ended up with an 800 UK Pounds bill from Bentley that I was most unhappy about. My Account Manager tried to have the bill rescinded but I still had to pay it. Of course I will not have two workstations running together in the future, but it does show that the Alerting Service was more than of academic interest to me,&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;              My trading name is Profile CAD Services, &lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;              6 Manor Road,&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;              Stanford-le-Hope,&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;              Essex,&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;              SS17 0NY&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;              UK&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;My Bentley customer number is 4004453&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;              One thing I did not mention in my previous message is that I am running Bitdefender Total Security if that has ant bearing on the issue. If there is any other info that would help please let me know,&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;              Thank you again,&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;              Kind regards,&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&lt;span&gt;              Peter&lt;/span&gt;&lt;/div&gt;&lt;div class=""&gt;&amp;nbsp;&lt;/div&gt;&lt;div class=""&gt;Hello Peter,&lt;/div&gt;&lt;div class=""&gt;I glad to hear you no longer see the Product Offline message.&lt;/div&gt;&lt;div class=""&gt;When it comes to usage alerting service unavailable message, I would kindly ask you to tick the checkbox below Offline Usage sign (see attached).&lt;/div&gt;&lt;div class=""&gt;Once done, please let me know if the&amp;nbsp;message is still showing up.&lt;/div&gt;&lt;div class=""&gt;Regards,&lt;/div&gt;&lt;div class=""&gt;Bozena&lt;/div&gt;&lt;div class=""&gt;&lt;br /&gt;&lt;br /&gt;Original Text&lt;/div&gt;&lt;table class="MsoNormalTable" border="0" cellspacing="3" cellpadding="0"&gt;&lt;tr&gt;&lt;td style="padding:.75pt .75pt .75pt .75pt;"&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/table&gt;&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Usage Alerting Service is Unavailable</title><link>https://communities.bentley.com/thread/632711?ContentTypeID=1</link><pubDate>Thu, 04 Feb 2021 14:22:05 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:2a68e0c2-978c-43f9-be2e-d5d65a34606c</guid><dc:creator>Glenn Fernandes</dc:creator><description>&lt;p&gt;Thanks for the information.&amp;nbsp; Can you please direct message me the results? Also, please include your Ultimate ID (or the old SR number) so I can be sure I have you looked up properly. I will have this reviewed and get another SR created for this issue.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Usage Alerting Service is Unavailable</title><link>https://communities.bentley.com/thread/632708?ContentTypeID=1</link><pubDate>Thu, 04 Feb 2021 14:09:59 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:b4d86b46-4773-4177-ac65-709112349cdb</guid><dc:creator>Peter Watson</dc:creator><description>&lt;p&gt;Thank you for getting back to me Glenn. I am in the UK and I work alone so I have just the one licence for Microstation which I recently renewed. I did raise a ticket on this last year and with one of the updates to the Connection Client the problem seemed to resolve itself but it reappeared after a time. I always keep the CC updated. I have a CAD workstation running Windows 10 Pro on a 200MB direct broadband ethernet connection. I have a VPN but I activate it only for my Wi-fi connected laptop. I don&amp;#39;t of course run MS on that!! Please find attached a screenshot of the health check result that I ran this morning (UK time!!) 4th February. As I say it is no big deal but it would be nice if it could be resolved. Kind regards, Peter&lt;/p&gt;
&lt;p&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-discussions-components-files/275813/2526.HealthCheck04.02.21.jpg" /&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Usage Alerting Service is Unavailable</title><link>https://communities.bentley.com/thread/632692?ContentTypeID=1</link><pubDate>Thu, 04 Feb 2021 13:24:50 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:c89986b5-70b3-404d-bc03-412baccaaff0</guid><dc:creator>Glenn Fernandes</dc:creator><description>&lt;p&gt;What is your environment like?&amp;nbsp; Meaning, are you working remotely across a VPN or have some other type of configuration?&amp;nbsp; Anything you may be able to provide could help as this should not be happening.&lt;/p&gt;
&lt;p&gt;Thanks&amp;nbsp;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Usage Alerting Service is Unavailable</title><link>https://communities.bentley.com/thread/632677?ContentTypeID=1</link><pubDate>Thu, 04 Feb 2021 11:22:26 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:942aba06-4e31-42a3-8d48-c99df7d7b185</guid><dc:creator>Peter Watson</dc:creator><description>&lt;p&gt;Two years on and I still get the &amp;quot;Usage Alerting Service is Unavailable&amp;quot; message every time I start Microstation. I just acknowledge it and carry on. Also the latest Connection Client is a bit flaky. Sometimes in connects straightaway but other times I have to have two goes at entering my e-mail address and password as it does not connect at all the first time. No big deal really as I can get in eventually it is just a bit more aggro.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Usage Alerting Service is Unavailable</title><link>https://communities.bentley.com/thread/507386?ContentTypeID=1</link><pubDate>Fri, 22 Feb 2019 14:16:25 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:b57177ae-8ad6-4637-af56-2fbfab71af1a</guid><dc:creator>Duncan Macdonald</dc:creator><description>&lt;p&gt;Worked for me just now 14:14 GMT but was intermittent before so will see next week how it goes.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Usage Alerting Service is Unavailable</title><link>https://communities.bentley.com/thread/507369?ContentTypeID=1</link><pubDate>Fri, 22 Feb 2019 13:03:03 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:d7ed57bf-6603-4a29-820a-4c67f2d8cb17</guid><dc:creator>Glenn Fernandes</dc:creator><description>&lt;p&gt;Thanks for the feedback.&amp;nbsp; Another fix has been pushed.&amp;nbsp; Please reboot your machine when you have a chance and let me know if this is resolved.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Usage Alerting Service is Unavailable</title><link>https://communities.bentley.com/thread/507348?ContentTypeID=1</link><pubDate>Fri, 22 Feb 2019 10:41:03 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:e7d716c7-8b94-47a7-8b9d-d9724bcbfbc6</guid><dc:creator>Duncan Macdonald</dc:creator><description>&lt;p&gt;Yeah not resolved. I had it this morning.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Usage Alerting Service is Unavailable</title><link>https://communities.bentley.com/thread/507328?ContentTypeID=1</link><pubDate>Fri, 22 Feb 2019 09:02:36 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:f307622d-bbac-468c-8783-3be60a549cb5</guid><dc:creator>Mathias ***</dc:creator><description>&lt;p&gt;not resolved. We have clients still facing that issue.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Usage Alerting Service is Unavailable</title><link>https://communities.bentley.com/thread/506654?ContentTypeID=1</link><pubDate>Tue, 19 Feb 2019 16:14:44 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:c14f9b4b-b19c-4d70-8629-1131379c88f1</guid><dc:creator>Tamicca Sellars</dc:creator><description>&lt;p&gt;Hello,&lt;/p&gt;
&lt;p&gt;This has been resolved. Please see the following post: &lt;a href="/products/licensing/f/licensing-and-activation-forum/175325/usage-alerting-service-is-unavailable"&gt;https://communities.bentley.com/products/licensing/f/licensing-and-activation-forum/175325/usage-alerting-service-is-unavailable&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Usage Alerting Service is Unavailable</title><link>https://communities.bentley.com/thread/506496?ContentTypeID=1</link><pubDate>Tue, 19 Feb 2019 07:45:35 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:d162e626-7556-4162-8f61-e4c9531855da</guid><dc:creator>Massimo Callegher</dc:creator><description>&lt;p&gt;Microstation CE ( up 11 )&lt;br /&gt;good morning&lt;br /&gt;the same thing happens to me too&lt;/p&gt;
&lt;pre class="tw-data-text tw-ta tw-text-large" id="tw-target-text" dir="ltr"&gt;&lt;span lang="en"&gt;regards&lt;/span&gt;&lt;/pre&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>