On opening microstation over the last couple of days , users on U11 are receiving the below error. In addition to this it is taking around 2-5mins to open microstation, I presume in an attempt to reach the server??
Same issue here with RAM Structural System and RAM Elements...
Same issue here with Ram Structural System. If I stop the Connection Client, will everything work OK??? It is driving me crazy. I can't get any work done!
The product you are using doesn't matter, it is based off of CONNECT Licensing. I am not sure how you can't work, you can still use the Products. Yes - it may take longer to access the program but they function. A reboot may help with the sign in time. Our push is almost completed.
If you understand how Ram Structural System works, there are several modules that are linked together. During your design time, you will normally go back and forth between several of the modules sometimes within minutes. Having to wait a few minutes to do 3 minutes of work and then switch to another module and wait again is untenable!
I'm with Gregory. The way that licensing was done in Ram Structure totally destroys workflow when licensing issues like this occur. It was not well thought out.
I have a couple follow-up questions. 1) When the Alert service is working, do you still need to wait a few minutes? 2) In the previous license model, did you have the same delay?
I can make sure that team is aware as yes.
Thanks
No, there has never been a similar delay with previous versions nor when the alert system appeared to be working. Now switching between modules within RAM Structural System and waiting a few minutes every time has become very cumbersome and time consuming.
Kevin is correct. I don't remember a long wait going from module to module in Ram Structural System before this fiasco. I am having one other issue with the Connection Client. Most of the time, I can find the icon in the system tray. Today, it is running in the background (I think?) as a process when I call the Task Manager but not in the "hidden icons" system tray. I use it to get to our Service Tickets, the forums, wikis, download software updates and other management tasks.
ok - to recap the answers - when the alerting system is functioning properly, the new license system works like the old license system in regards to time to open the product. As I mentioned, we are working to correct the problem. We made a few corrections previously that resolved this for some. Our push today is still ongoing.