On opening microstation over the last couple of days , users on U11 are receiving the below error. In addition to this it is taking around 2-5mins to open microstation, I presume in an attempt to reach the server??
Yeah I am getting the same with SewerGEMS and WaterGEMS.
Here is a quick video of the issue: https://i.imgur.com/JLwXuP8.gifv
Hello,
The message you are seeing is not related to the original issue with the alerting service. Your message simply says you've reached your license threshold, which has been set by your administrator. If you click acknowledge it could generate additional billing so you should contact your administrator for instructions on what to do when you get that alert.
See license alerting section here: https://communities.bentley.com/products/licensing/w/licensing__wiki/38028/2---entitlement-management-configuration
Regards,
Tamicca SellarsProduct Manager I
Please upload your logs. To gather the logs go to "C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LogCollector.exe" > click the Collect button > type in a new name for the zip that is to be created and pick a location to save it to > click the Save button and reply back with that zip attached or use the Secure File Upload https://communities.bentley.com/help/w/be_communities_help/7079/communities-secure-file-upload
I uploaded via Secure File Upload.
What's the name of the file?
Usage alerting service is unavailable.zip
Thank you. Can you also upload a screen capture of the exact message?
For example, when trying to open ContextCapture Editor: