I recently purchased a perpetual license for Bentley Powerdraft V8i and decided to install the CONNECT version too. When opening the product I was greeted with a 7 day trial dialogue. I contacted the seller and they advised looking at this:-
This article describes how to activate products under a CONNECT license. I found the Bentley licensing tool and it shows the Powerdraft license type as being 'trial', when clearly this should be otherwise. It appears that you can't alter the license type manually either. could someone please advise why the license type is showing 'Trial' when it should show something like 'commercial'?
On the Entitlement Management/Subscription Information page 'Your subscription type is given as NS - no subscription.
Please provide me your site id and email id.
What is 'Site ID'?
My email email@example.com.Gary
Site id is your customer id number. I was able to find details with your email. The issue was with the entitlement country due to which it showed are 'NS- No Subscription' in Entitlement Management. I have changed your entitlement country from United States to United Kingdom in User Management. It will take sometime to reflect the subscription type to "Select" in Entitlement Management. Kindly logged out and log-in again after sometime to check.
Despite your best efforts, no change. I open Powerdraft CONNECT and get the same answer.
This is the result from the Bentley licensing tool.
the seller of the product spoke to one of their technical consultants and this is what he said about the issue.
"What he is seeing is the situation that applies to us also.
While you are connected to the internet the 7 day ‘trial’ period is constantly being updated, everyday when you open the software. So under those conditions, once activated, you should never get to the end of the ‘trial’.
It only becomes an issue if you become disconnected from the internet, of take your machine ‘offline’, once it cannot connect to the Bentley server it will start the 7 Day countdown.
This happens to me if I do training on customer sites with no internet access, if Gary feels he will be offline for longer than 7 days he can check out or Reserve the license to his machine, then it will be able to be used for one year before the 7 day count down re-appears. Then a check in and check out for another year is required."
What are your thoughts Abhishek?
Yes for the offline mode you can reserve the license for one year and can use it without internet connection.
Any further ideas as to why Powerdraft CONNECT is still reading as a trial version after your modifications? Could it have something to do with me trialing the V8i version of Powerdraft. I also tried to install a trial version of Powerdraft CONNECT, having deleted the trial of the V8i version but as I installed the CONNECT version, I was greeted with an expiry of trial dialogue box. It was as though the CONNECT trial had somehow recognised that I'd had a trial of Powerdraft already, despite me having deleted it. Or is it that Bentley only allow you a trial of only one product?
I tried reserving a license as discussed earlier but when I do I get the following.
The Entitlements tab looks like this.
Are you unable to reserve a license when the product is shown as being used as a trial ie do I have to wait until the trial has expired before I can reserve the product?
Some diagnostic logs may explain what is occurring. Please perform the following steps to retrieve and submit them:
After completing the steps above, the following procedure may resolve the problem:
Answer Verified By: Abhishek Paranjape