Reporting : Subscription Analytics Portal

This morning while reviewing the EVD reporting for the enterprise; connected user and connected product status the portal was updated with a new EAP environment known as the Subscription Analytics portal.    The tiles contained within this portal do not appear to be functioning correctly.

  • EVD Tile:  The EVD tile does not resolve.   Upon clicking the tile users are taken back to the subscription analytics portal
  • Daily Usage and other Usage Reports:    These tiles attempt to perform some authentication as they launch and display the following.    I assumed that this should be taking the credentials or token from the IMS login.   As we are using Federated accounts it is unclear what is meant to occur. 


  • Finally - there is no easy way of identifying these types of issues within the support request process as this is not a "Product" .  Can you please provide an easier way for problems like this to be reported through the support channels.