This morning while reviewing the EVD reporting for the enterprise; connected user and connected product status the portal was updated with a new EAP environment known as the Subscription Analytics portal. The tiles contained within this portal do not appear to be functioning correctly.
I am checking internally to determine why the EVD report is currently routing to the new Subscription Analytics portal which is not functioning in production just yet. All the reports on this portal will utilize your IMS logins once online.
As for service requests about website issues, please click the Select button on the Service Request Manager tile, and select Website Assistance as shown below.
Then make a selection in the Problem Area section. For issues with the EVD report, Online Support Tools and Other is the best fit I can find, but there are also selections for Bentley Communities or login-related issues.
I was able to reproduce the problem until I cleared the cache (not just the cookies) in my browser. Please do the same, and note whether you can access the EVD report now. Other reports on the Subscription Analytics portal should be functioning, too.
jeremyhoesly it appears to be working ok now. I didn't end up needing to clear the cache for it to work. Appears to have been an intermittent problem.