Reporting : Subscription Analytics Portal

Question

This morning while reviewing the EVD reporting for the enterprise; connected user and connected product status the portal was updated with a new EAP environment known as the Subscription Analytics portal. The tiles contained within this portal do not appear to be functioning correctly. 
 
 EVD Tile: The EVD tile does not resolve. Upon clicking the tile users are taken back to the subscription analytics portal 
 Daily Usage and other Usage Reports: These tiles attempt to perform some authentication as they launch and display the following. I assumed that this should be taking the credentials or token from the IMS login. As we are using Federated accounts it is unclear what is meant to occur.

Finally - there is no easy way of identifying these types of issues within the support request process as this is not a "Product" . Can you please provide an easier way for problems like this to be reported through the support channels.

Jeremy Hoesly · Answer

I was able to reproduce the problem until I cleared the cache (not just the cookies) in my browser. Please do the same, and note whether you can access the EVD report now. Other reports on the Subscription Analytics portal should be functioning, too.