MicroStation Connect Edition doesn't start without network connection. It closes without further notice after showing the splash screen. Connection Client opens with 'Connection Issues' error.Is this expected behavior?MicroStation Connect Edition 10.12.00.40Connection Client 10.00.16.10
Problem persists with Update 13. So it's back to V8i SS4 for me!
Hi,
in the enterprise control panel https://connect.bentley.com/Enterprise/ goto "Entitlement Management", then use the pull-down menu to go to "License Alerting". Once you click on a specific product, you can set the option to allow off-line usage.-Offline Usage not allowed has the advantage that you should always get notified before you cause an overage.-Offline Usage allowed has the advantage that you have the 7-day grace period.
If it says that offline usage is allowed, but it is not giving it to you,start by upgrading the Connection Client. If that does not help, then either call tech support or file a Service Request. There have been multiple issues that I've had to get help on.
As far as the original post, yes, you are seeing expected behavior. The Connection Client should have an icon in your taskbar with a red X on it. You should still be able to open your applications if you have offline usage allowed and are within the 7-day grace period.
I agree, this is not the best system around. The 7-day period is not good. It is reasonably expected that a computer, especially a laptop, may not be used for 7 days, It is also reasonable to expect someone to go on a 7+ day vacation. If you do not have an internet connection when you return, then you can not start the applications that you are authorized to use. Even if you do have an internet connection, if the server is down that day, you have the same issue, even though you have filled all the requirements.
--Robert
Hi Jan,
When your at your client's site and the Bentley products work like this, it's great advertising for Bentley... And all this after I've been working on getting this corrected for the last couple of years through the Beta program. It makes me feel like all that time and effort has been wasted. Even if they fix it in the next version, it will break in the version or two after that.
Has Bentley confirmed that it is a BUG with the 16.10 version and not the intended behavior going forward?
We were looking at an update to PowerGEOPAK SS10 and were planning to load the 16.10 Connection Client.
I logged a service ticket two days ago, and have confirmed with Bentley that they have replicated the issue and are working with development to resolve it. They did not confirm necessarily that it was a bug and not operating as designed, but the general surprised reaction that we've gotten so far would indicate to me that it is an unexpected bug.
Matt SextonCADD Applications Support CoordinatorFlorida Department of TransportationEngineering/CADD Systems Office850-414-4840matt.sexton@dot.state.fl.us
This has been confirmed as a bug in 10.00.16.09 and 10.00.16.10. An announcement has just been posted regarding the issue. Please downgrade to CONNECTION Client 10.00.15.12 as a workaround until a new version of CONNECTION Client can be released. The announcement gives instructions for obtaining this installer.
Answer Verified By: Joerg Teresniak
Hi Jeremy,
Jeremy Hoesly said:This has been confirmed as a bug in 10.00.16.09 and 10.00.16.10.
Thanks for the confirmation.
I have to say in these situations (that are not rare unfortunately), I am always curious if in Bentley exists Quality Control (and Quality Management in general). I am "with Bentley" more than 25 years and never in history there have been so many "core functionality bugs" left in released versions and identified regressions.
To ensure products will be able to work offline is one from core funtions, so I would expect it will be tested (automatically of course, because it's high priority repeated test) for every build and found defect will be treated as critical.
Jeremy Hoesly said:An announcement has just been posted regarding the issue.
Thanks! BTW the annoucement content would be copied to wiki, it's (which is also quite rare) nice and understandable explanation how to download specific version of CONNECTION Client :-)
Regards,
Jan
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